Ford car rentals in Las Vegas

Dirty and stinky car… worst customer service

Booked a reservation for a car, when we got there they had none

Very easy transaction, helpful staff member explaining everything with insurance and after hours return. Very happy with budget

The Price you said was around 170€ and they said almost 400€ when I’ve arrived.

@ $700 for a one way trip and renting the car for about a day the pricing was a bit of a joke.

First off, Tesla was not available when i went to pick up so they gave me an IONIQ Electric Vehicle. Contract said FULL charge and when i turned it on it only had 17% charge on it. i went back to advise AVIS they gave me another car MUSTANG MACH E. again contract said FULL charge but only had 75%. very frustrating and time consuming.

Very easy to work with.

Pickup and drop off would of been fantastic. But you get no such help .

Luckily a manager was able to help. But I was uncharged over $100 dollar and told I had to include their insurance.. After doing a little digging I learned that was not true and luckily had the fees removed

Instead of giving me what I paid for. They wanted to charge me more fees on top of the rental and then wouldn’t refund me after I refused to pay their exorbitant extra charges.

Terrible very sketchy cars people and practices

I never got to rent the car because they closed at 6:00 and my flight didn't land until after 6:00 I did not know that they were not open beyond that time

Due to logistics mismanagement, we were given an 'upgrade' to a GIANT SUV (we'd reserved a mid size) - it was that or a compact car (which we couldn't fit all of us & our bags into). The SUV we got had damage to it - we were walked through as quickly as possible and got no paperwork for it. Just an email confirmation - not sure what good that would have done if we were stopped or in an accident, which thankfully we were not. The SUV itself was a gas guzzler - the 'upgrade' cost us more in fuel that we planned on spending (about $100 to fill it - YIKES!) and was a bear to park and drive (unwieldy, too large to exit the vehicle clearly in most parking spaces unless we parked in the back 40 of a lot (which we had to do to enter/exit). The staff on pickup were polite. And three days later, no receipt for final return (return was after hours because it was 9-5 in a strip mall). Not sure I'd use Enterprise again and I'd definitely speak up about so-called upgrades!

Everything ok just bit pricy.

Check in was like going through a timeshare sales pitch, attendant didn’t know her cars and her prices for the “deals” she was offering I don’t think she knew what they were she was making stuff up. She originally said we will get a Jeep Compass but offered us “for $20 instead of $60 today ONLY we could upgrade to a Jeep Cherokee” we declined on the first offer and the ones following it and were then handed a Hyundai that couldn’t even fit our luggage which is why we picked an SUV in the first place. After arguing we were told we are getting a Jeep compass, the agent who was giving out keys said we would need to pay another $100 a day for the upgrade to a compass, real hagglers. Eventually they got tired of my husband’s arguing they let us take the compass. The car was very uncomfortable but that isn’t the agency’s fault and the car was clean. Upon return the attendant was super quick which was nice, but a bit short tempered, however I probably would be too, working outdoors in 109 degrees. The experience wasn’t terrible but felt like a sales pitch they kept trying to upgrade us and get us to spend more money, and also it is said to be in the “airport” it is NOT, you will need to schlep your luggage onto one shuttle to one location then switch to a different shuttle, so you’ll be taking 2 shuttles to and from this rental location FYI.

It was great! The process for return was quick!

Staff at both pick up and drop off were excellent. Drop off location very helprul as ee had to drop off at Grand Junction Colorado due go a medical emery. Very attentive and understanding of our situation

I always use AVIS. Quality car rental.

Excellent

Super easy to pick up car. Just as easy to drop off at final destination airport.

Horrible. They allowed me to make a reservation for that same day online along with an upfront fee, and then when I arrived a staff member clarified that if you'd made a same day reservation "thrifty will not honor it." So basically they scammed tons of people by letting them book online then refusing to honor it. Just raking in the partial up front fee from who knows how many people just because stock was low and it appeared like one of the only options left.

Took the cab to car rental to pick up vehicle. Was helped by the person at the end. After I told him I was easy and that I didn’t need any extra coverage his tone changed. He asked if I have my cell phone to confirm my identity as well as passport. I left both in hotel. He refused to rent me the car and cancelled it. Cost me 70$ round trip by cab.

We had some issues with one of the tires. When we returned, the manager Max was very helpful and courteous. Great customer service.

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.