How can we help?

Find answers to the most frequently asked questions about momondo, our site and how we work. If your question isn't answered, please reach out to us via the feedback form

Warning

A number of people have been contacted by phone, WhatsApp and email by individuals claiming to represent momondo, offering to book them a trip and requesting direct credit card or wire transfer payment. Some were also asked to provide their passport and identity card numbers. These direct emails, WhatsApp messages or calls do not come from momondo, but from imposters who are trying to defraud you, or act with other malicious intent. Do not provide your credit card details, nor wire money to any bank account. If you have provided your credit card number, contact the issuing bank to block your card. If you have provided your passport or identity card number, contact your police station.

Frequently Asked Questions

How momondo works

momondo is free to use. We do not add any extra fees or use cookies to raise prices, so how do we make money? When you search for a flight, hotel, car, package or other travel related offer on momondo you instantly search across hundreds of travel sites, from major booking sites to individual company sites. We aggregate the results, and show you the available online prices. momondo only makes money when a successful completed booking is carried out on the site you are redirected to, or on a click-through basis, as we receive a referral fee. These referral fees are paid by our partners – we never charge you any fees or commission. We also make money from the ads displayed on our site. When a momondo user clicks on one of these ads and is redirected to the advertiser’s site, or sometimes already when we display the adverts, we make a little bit of money from our advertising clients. That’s it!
PRICE As a travel search engine, momondo helps you find the cheapest flights, hotels and cars. When many of our partners have the same price, we use an algorithm to determine which one will be displayed first. This algorithm takes into account user experience, customer satisfaction, compensation we receive and user rating. When searching for flights you can sort by Cheapest, Quickest and Best: CHEAPEST FLIGHTS Cheapest flights often mean longer flights with more layovers, but why not make the trip part of the bigger journey? It might take a bit longer, but you’ll get there in the end (and you’ll have more to spend!). QUICKEST FLIGHTS Quickest flights are the flights that will get you to your destination as fast as possible, within your search criteria. Avoid as many stops and layovers as you can and get there ASAP. BEST FLIGHTS Best flights are the flights with the best balance between price and flight time. We show “Best flights” because often paying a bit more is worth not having a 12-hour layover. At times we also assess the quality of the service you’re getting from a travel provider, and whether the provider offers full transparency in regard to booking or baggage fees. If a provider isn’t upfront with their fees, we tend not to recommend them. When searching for hotels you can sort by Recommended, Best guest rating and Cheapest: RECOMMENDED HOTELS The “Recommended” algorithm is based on a few key factors. The main two rely on the hotel’s guest rating and its popularity (in terms of clicks). Hotels shown on momondo are often available to book on several provider sites, each of which will pay for clicks or bookings that they get via momondo. We also factor the average revenue potential of each hotel into our recommendations. Within a hotel listing, we order our results based on an internal algorithm that balances the prices and our revenue for the results shown. If the cheapest offer is not displayed above the "View Deal" or "Select" button, we highlight it in green in the central section of the listing. BEST GUEST RATING When you search for hotels on momondo, you can choose to sort results based on ‘Guest ratings’. The hotel score is calculated as the average value across all submitted and observed reviews on each aspect. Review sentiment analysis and scores are based on user reviews collected from Agoda, Booking.com, HomeAway, momondo, Priceline and TrustYou. CHEAPEST When you sort by the cheapest hotel results, we show the cheapest results first.
We do our best to include all mandatory fees and surcharges (fees that cannot be deselected) in the prices we display. Sometimes the travel suppliers do not communicate us all fees or there are technical issues creating inaccuracies in the prices displayed. Therefore, we advise you to always check the final price on the booking page. Our goal is to create as much transparency in prices as possible and we’re constantly working on making the prices more transparent. We display overviews of some non-mandatory fees and surcharges which the different providers (hotel, airline or car rental company) add to their prices. These overviews are shown together with the specific provider and we aim to display a list of fees for each provider shown on our site. If you have any questions regarding what is included in the price or not, please contact the airline or the online travel agency with whom you booked or are planning to book. If you find an error in our estimate of additional charges, we would love to hear it.
momondo has contractual partnerships with most of the 700+ provider sites that can be seen in our results. If you’re a company that’s interested in working with us, check out our Affiliates or Hotel Owners pages. Separately to these partnerships, our company forms part of Booking Holdings Inc., which includes other travel and leisure sites such as Booking.com, Priceline.com, Agoda.com, Rentalcars.com and Opentable.com. momondo also operates a portfolio of metasearch brands including KAYAK, SWOODOO, Checkfelix, Cheapflights and Mundi.
Prices from airlines and online travel agents can be updated multiple times per day and availability fluctuates constantly. As we don't set prices ourselves, it is not possible for us to guarantee prices from airlines, hotels and travel agents. We make every effort to ensure the prices found on momondo are accurate and up to date, but prices can change frequently with availability. Occasionally there can also be a problem with the prices being sent to us by a provider (hotel, airline or car rental company), or there can be technical reasons why the price is not represented accurately. If you feel that this is the case, please raise it via the ‘Contact us’ form.
We strive to provide you an exhaustive list of the offers available at the time of your search and we believe we are close, but we do not have access to all offers and sometimes we decide to filter out poor quality results.

Flights

momondo is by default set up to search for round-trip tickets. However, you can easily change this to search for multi-city tickets. All you need to do is select ‘Multi-city’ in the menu above the search bar. Once you have selected this trip type, you can enter the destinations, dates and up to 4 legs in total. Please be advised that we do not currently offer Price Alerts on multi-city routes. APP Simply choose ‘Multi-city’ from the top menu and fill in your first arrival airport and departure date, your second departure and arrival airport and departure date, etc. To add additional legs, simply click ‘Add’.
You can change the currency from the dropdown menu in the bottom right corner. If in the app, you can change your preferred currency within ‘Settings’ in the ‘Profile’ menu. In most cases you can pay in your local currency once redirected to the airline and online travel agent’s website. However, there can be exceptions where the supplier does not have this option. Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider. Should you see a different currency once redirected, we recommend contacting your bank to check to see what fees they may apply.
On momondo you have the option to search for tickets in any of our listed currencies. However, some airlines and online travel agencies may only allow you to see and pay your ticket in a limited number of currencies. Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider. This also means that they may charge you an exchange fee for the conversion and we therefore recommend you contact your card provider to find out what fees may apply to you.
By default the ticket class is set to Economy. However, on momondo you have the option to search your preferred ticket class (i.e. Economy, Premium economy, Business class or First class) by selecting it in the menu where you choose the number of passengers.
When performing a search for multiple travelers on momondo, we are given a total price for all travelers from the supplier. However, we are not informed of the individual price per passenger and we therefore show you 2 prices in total ‒ a total price for all passengers as well as an average price per passenger (the total price of all passengers divided by the number of passengers, regardless of age). Therefore, if there are any discounts for children or infants, they are already calculated into the total price. Once you are redirected to the supplier’s site, you should be able to see a breakdown of the prices of each individual traveler.
Most airlines have their own set of rules, and sometimes prices, for unaccompanied minors traveling under the airline's supervision. Therefore it is not possible to search for tickets for unaccompanied minors on momondo. We therefore recommend that you contact the airline or online travel agency directly in order to check their policies for unaccompanied minors or to make special arrangements.
As most airlines and online travel agencies have special terms and conditions, and sometimes favorable prices, for group bookings, it is not possible to search for more than 9 passengers at a time on momondo. Therefore, if you need to make a group booking for more than 9 passengers, we recommend searching on momondo with less than 9 passengers to find out which suppliers offer your preferred route and then contacting them directly to find out their group booking prices and policies.
Unfortunately, it is not possible to search for open return tickets on momondo.
If you are experiencing errors or have problems completing your booking once redirected to your preferred supplier’s site, we recommend you contact them directly as only they will be able to assist you. However, if the error is critical and you feel it is something we should be aware of, please don’t hesitate to let us know.
PROBLEMS WITH PRICES Please see the Help sections below regarding flight prices. LINK TO SUPPLIER’S SITE NOT WORKING If you find that the link to the supplier’s website is not working correctly (error message, linking to wrong flights, etc.) please send us as much detailed information about your search as possible (including screenshots if you can) and we’ll be happy to investigate further. APP PROBLEMS If you are having problems using the app, we suggest you start by doing the following:
  • Start by force-closing the app before reopening it to try again. Sometimes simply turning off your smartphone and restarting it again can help
  • If things still aren't working, your next step is to uninstall the momondo app and download the latest version from either the Apple App Store or Google Play Store, depending on your operating system
If this does not resolve the problem, please send us as much relevant and detailed information as possible, such as what went wrong, what were your exact search criteria, what kind of phone are you using as well as the app and operating system version, and we’ll be happy to investigate further. PROBLEMS AFTER BEING REDIRECTED TO THE SUPPLIER’S SITE If you experience problems with completing your booking once redirected to the supplier’s site, the best thing to do is to contact the supplier directly as the issue is with their website, not momondo.
On the most popular routes searched on momondo, you can use our Price Calendar (found above your search results) to find the cheapest dates to fly to your desired destination. It shows you approximate prices for your flights based on previous searches made on momondo. The purpose of the Price Calendar is to show you that choosing different dates could save you money. It’s important to note that in order to see the most up-to-date and accurate prices, you need to click on ‘Search these days’ once you’ve selected new dates. You can also use our Flight Insights feature, found above the Price Calendar, which gives you some insights into the following six different factors that can influence prices: days to departure, time of day, day of the week, seasonality, airport and airline company.
Ticket prices and availability constantly fluctuate according to a number of factors, not least supply and demand. We require our suppliers to provide prices that include all mandatory fees and surcharges. However, on occasion, there may be inaccuracies in the information we receive from our suppliers, so you may see a price on momondo which is no longer available due to, for example, the seat being sold to another traveler.
The prices you see in Price Calendar, Trip Finder and Anywhere Search show you an estimated price for your flights and are meant to demonstrate that you may be able to save some money if you have the option to be flexible with your travel details. The prices in Price Calendar, Trip Finder and Anywhere Search are based on previous searches made on momondo and therefore require a certain amount of data in order to present accurate estimates. Therefore, Price Calendar, Trip Finder and Anywhere Search will only show results for popular searches made on momondo. It is only possible for us to show you prices and availability after you have entered your specific search criteria (departure city or airport, destination city or airport, and dates) and have clicked the ‘Search’ button, as prices and availability are constantly changing. Once you have performed your search, you can choose the best suitable offer and opt to be transferred to the supplier’s website to complete your booking.
As prices and availability constantly fluctuate it is not possible for momondo to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.
Typically, there are a certain amount of tickets available at a particular price. Once these are sold out, the next price category becomes available (usually at a slightly higher price). If there is only 1 ticket available at the initial price, the total price can increase when searching for 2 or more people. On momondo, we show you 2 different prices when searching for more than 1 person. We show you the total price for all travelers and an average price per traveler. Once you have been redirected to the online travel agency or airline’s website, you will sometimes be able to see a price overview that specifies the exact price per person. We recommend that you always check the itinerary and conditions carefully before finalizing your booking on the supplier’s site.
If you have experienced a difference in price when searching on a mobile device versus the desktop version of momondo, it is likely to be due to the online travel agency’s or airline’s business strategy, or that they are running device specific campaigns. As a free global travel search site, we are not able to influence the way these suppliers develop their business strategies in regard to price. We can only show the prices that are available on the device from which the search is made.
We require our suppliers to provide prices that include all mandatory fees and surcharges. The challenge for us is the constantly changing fees which the online travel agencies and airlines may add to their prices for extra services such as baggage, travel insurance, etc. although these extras are optional to add once redirected to the supplier’s site. CREDIT CARD FEES momondo requires that airlines and online travel agencies should always be able to offer at least one free payment option, but additional fees may apply for using other credit cards. It is important to note that you should always double check the price once redirected to the supplier’s site. If you have any further questions in regard to what is included in the price, you should contact the supplier directly as they will be able to help you with your query.
momondo is a free global travel search site that helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo. Therefore, if you have questions about how to complete a booking, make changes to an existing booking, payment issues, cancellations, refunds, baggage questions, meal preferences, seating preferences or questions regarding what you can or cannot bring on the plane, you should always contact the supplier directly or check the airline’s website. You should be able to find the supplier’s contact details in your booking confirmation or on their website. If you do not have your booking confirmation, please see the following Help section: Where is my booking confirmation?
As a free global travel search site momondo does not have any information about your booking details or your booking confirmation. If you haven’t yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
  • Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
  • If you still don’t find your confirmation email, you should contact the supplier with whom you booked, as only they have access to your booking information
If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on momondo to try and identify the supplier with whom you made your booking. Please bear in mind that most tickets are issued within 24 hours. However, some suppliers may take longer, which is why checking with the supplier directly is the only option.
As a free global travel search site, momondo helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo. Therefore, if you have questions about how to cancel or make changes to an existing booking, you should contact the supplier with whom you booked directly. You should be able to find the supplier’s contact details in your booking confirmation. If you do not have your booking confirmation, please see the above Help section: Where is my booking confirmation? Depending on the supplier, different rules and options may apply for changes, cancellations and refunds. However, you should be able to read more about these on the supplier’s website.
Once you have made a booking with an online travel agency or airline they will send you a confirmation email. If you have not yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
  • Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
  • If you still don’t find your confirmation email, you should contact the supplier with whom you booked directly, as only they have access to your booking information
If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on momondo to try and identify the supplier with whom you made your booking. Please bear in mind that most tickets are issued within 24 hours. However, some suppliers may take longer than that, which is why checking with the supplier directly is the only option.
As a free global travel search site momondo does not have access to your booking information and you should therefore contact the supplier with whom you booked directly to rectify any issues. If you don’t have your booking confirmation and can’t remember who you booked with, we suggest you see the above Help section: Where is my booking confirmation?
Cancellations can occasionally occur in the airline industry. This typically happens if the airline decides to cancel the flight or if the airline or travel agency on rare occasions are unable to fulfil the ticket at the advertised price. If your booking was canceled, the supplier with whom you booked will offer a new ticket at a new price or offer you a full refund. As momondo is a free global travel search site, canceled flights are out of our control. Therefore, if your flight was canceled and you need help or have questions, you should contact the supplier directly to see what alternate options are available to you.
momondo is a free global travel search site. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo. Once redirected, you will be able to see the different payment types accepted. We recommend contacting the supplier directly if you have questions about how to pay. You should be able to find their contact details on their website. Please be aware that once you have finalized your booking, the supplier may contact you to request further identification or documents before your booking can be confirmed. This is due to security reasons and is put in place to protect both you as a user as well as the supplier. If you have any concerns about this, please contact the supplier directly.
On rare occasions, an error can occur which causes the airline or online travel agency to take the money from your account, but not be able to confirm your booking. In most cases, the money will then be released back to you within a few days, depending on the bank. Please also note that contacting your bank can sometimes help speed up the process. If you didn’t receive a booking confirmation, we recommend you start by checking your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox. As a free global travel search site, momondo helps you plan your trip, but we don’t handle bookings nor do we have access to your booking information. We therefore recommend you contact the supplier with whom you booked in order for them to either confirm your booking or advise when your money will be refunded.
The prices you see on momondo are taken directly from the supplier, e.g. an online travel agent, the hotel’s own site, or the airline’s site. We ask our suppliers to provide prices that include all mandatory fees and surcharges. Once you are redirected to the supplier’s website to complete the booking, all information, including prices, are updated and displayed. It is always a good idea to double check that all information, including the price, is correct before you confirm and pay for your booking. Sometimes, the final price may have changed depending on whether you have added different optional extras offered by the supplier, such as baggage or travel insurance. Airlines and online travel agencies should always offer at least one free payment option, but they may charge additional fees for using others. As you always have at least one way to avoid these credit card fees, we do not include these fees in our prices that we display. If you believe that you have been overcharged, we recommend you contact the supplier with whom you booked directly, as momondo does not have access to your booking information.
momondo is a free global travel search site. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo, and it is always up to you to decide with whom you wish to book. We therefore strongly recommend that you read through the terms of use on the supplier’s website before booking. momondo cannot be held responsible for the customer service levels of our suppliers and we therefore always recommend contacting the supplier directly with any issues. However, we do love feedback so if you have had an experience with a supplier you feel we should be aware of, please don’t hesitate to contact us. We want all our users to have a good experience, and to that end we make specific requirements to our suppliers. For more information in regard to momondo’s responsibilities, please see our Terms of Use.
The prices you see on the results page after you’ve done a search come directly from the online travel agency or airline. We ask that the prices we receive include all mandatory fees and surcharges. However, the prices and conditions for baggage may vary depending on the supplier, so you should therefore always double-check these once on the supplier’s site. You can also check the airline’s baggage fees. If you have additional questions in regard to baggage, we recommend you check with the supplier directly as they will be the best ones to help you.
As most airlines have different rules for traveling with pets, we recommend contacting the online travel agency or airline you intend to book or fly with directly as they will be the best ones to help you. If you are not sure who to contact, the above Help section Who should I contact if I have questions about my booking? may help you.
There are many different requirements for which visas, passports, IDs and other travel documentation are required in order to travel, depending on the airlines, countries, governments as well as your own nationality. As it is always your own responsibility to ensure you have the required travel documentation before traveling, we recommend you always check with your airline or online travel agency as well as the local embassy or consulate in your destination country before booking. Please also be advised that if you have a layover in a different country than your final destination, a transit visa may be required.

Hotels

You can always change the currency from the dropdown menu in the bottom right corner. If in the app, you can change your preferred currency within ‘Settings’ in the ‘Profile’ menu. Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we therefore recommend that you contact your card provider to find out what fees may apply to you.
On momondo you have the option to search for hotels in the more than 100 currencies that momondo supports. However, not all hotel suppliers support the same number of currencies which means you may see a different currency once redirected to the hotel supplier’s site. This doesn’t change the price, but you still may have to pay in a foreign currency. Please note that if you choose to pay in a foreign currency, your credit card provider may charge you an exchange fee for the conversion and we therefore recommend that you contact your card provider to find out which fees may apply to you.
PROBLEMS WITH PRICES Please see the Help sections below regarding flight prices. LINK TO SUPPLIER’S SITE NOT WORKING If you find that the link to the supplier’s website is not working correctly (error message, linking to wrong flights, etc.) please send us as much detailed information about your search as possible (including screenshots if you can) and we’ll be happy to investigate further. APP PROBLEMS If you are having problems using the app, we suggest you start by doing the following:
  • Start by force-closing the app before reopening it to try again. Sometimes simply turning off your smartphone and restarting it again can help
  • If things still aren't working, your next step is to uninstall the momondo app and download the latest version from either the Apple App Store or Google Play Store, depending on your operating system
If this does not resolve the problem, please send us as much relevant and detailed information as possible, such as what went wrong, what were your exact search criteria, what kind of phone are you using as well as the app and operating system version, and we’ll be happy to investigate further. PROBLEMS AFTER BEING REDIRECTED TO THE SUPPLIER’S SITE If you experience problems with completing your booking once redirected to the supplier’s site, the best thing to do is to contact the supplier directly as the issue is with their website, not momondo.
If you are experiencing errors or have problems completing your booking once redirected to your preferred hotel supplier’s site, we recommend you contact them directly as only they will be able to assist you.
Often the same hotel deal is available from several hotel suppliers. All of these suppliers are listed on the hotel card, so you can choose who you prefer to book with. We rank these suppliers based on a score model that contains three central components: Firstly CTR (click-through rate), which is an unbiased calculation of how often momondo users click the supplier when they appear within the hotel result card. Secondly the Price Decay Factor, which is a calculated variable that penalizes the supplier’s score when they do not provide the cheapest rate – the more expensive their rate is compared to other suppliers, the more severe the penalty. Finally we consider CPC (cost per click), which is the total compensation the supplier is willing to spend to receive a click on the given property. We highlight the supplier with the best overall score within a hotel result card. If the price displayed above the View Deal button isn’t the cheapest, we’ve made sure the cheapest deal is highlighted in green.
Accommodation prices and availability constantly fluctuate according to a number of factors, not least supply and demand. Therefore, the information we display is updated the moment you click the ‘Search’ button, so you always see the latest offers available from the hotel suppliers and hotels. At momondo, we do our very best to always ensure that the prices and availability we display are accurate. However, on occasion, there may be inaccuracies in the information we receive from our suppliers, and you may see a price on momondo, which is no longer available due to, for example, the room being sold to another traveler.
As prices and availability constantly fluctuate it is not possible for momondo to email you a quote as the price we find may have changed by the time you read the email. Therefore, the best way for you to find the most up to date prices is by doing a new search.
As momondo does not sell hotel reservations, it is impossible for us to influence the price in any way. We make real-time searches and find the prices available at the time of your search. The prices on our site are taken directly from the hotel suppliers and this is what we show you in our results. To find out more about how momondo uses cookies, please read our article about the use of cookies.
If you have experienced a difference in price when searching on a mobile device versus the desktop version of momondo, it is likely due to the hotel supplier’s business strategy, or that they are running device specific campaigns. As a free global travel search site momondo is not able to influence the way these suppliers develop their business strategies in regard to price. We can only show the prices that are available on the device from which the search is made due to the information we are given by our suppliers at the time of your search.
As a free global travel search site momondo does not have any information about your booking details or your booking confirmation. If you haven’t yet received a booking confirmation from the supplier you have made your booking with, we suggest you do the following:
  • Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
  • If you still don’t find your confirmation email, you should contact the supplier with whom you booked, as only they have access to your booking information
If you are uncertain or can’t remember who you made your booking with, we suggest that you check your bank statement as this, in most cases, should have the name of the supplier next to the charge. You may also be able to find the supplier by checking your internet browser history for the day you made your booking. Alternatively, you can try recreating your search on momondo to try and identify the booking site you made your reservation with. You may also be able to find the hotel supplier by checking your internet browser history for the day you made your reservation.
As a free global travel search site, momondo helps you plan your trip, but we don’t handle bookings nor do we take payment. Once you’ve found what you are looking for, we redirect you to the relevant hotel supplier to complete your booking. This means your booking is with them, not with momondo. Once redirected, you will be able to see the different payment types offered. Therefore, we recommend contacting the hotel supplier directly if you have questions about how to pay. You should be able to find their contact details on their website.
If you have already made a booking, we recommend contacting the hotel supplier with whom you booked for any questions or assistance with your booking. You should be able to find the hotel supplier's contact details in your booking confirmation or on their website. If you do not have your booking confirmation, please see the Help section: Where is my booking confirmation?

Cars

On momondo you do have the option to search for car rentals with drop-off at a different location. All you need to do is tick the ‘Return to a different location’ box in the search field and fill in your preferred drop-off location. Bear in mind that additional fees may apply for a drop-off in a different location, however, we will clearly state whether or not this fee is included in the prices we display.
On momondo you do not have the option to add any extras, such as GPS or child seats, winter tires, additional drivers, extra insurance, etc. However, once redirected to the relevant car rental company to complete your booking, you should be given the option to request any such extras. For more information about adding extras to your car rental booking, please contact the relevant car rental company directly or visit their FAQ section.
momondo is a free global travel search site that helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found the car you are looking for, we direct you to the relevant car rental company to complete your booking. This means your booking is with them, not with momondo. If you have questions about how to complete a car rental booking, make changes to an existing booking, payment issues, cancellations, refunds, booking of extra drivers, etc., you should contact the car rental company directly. You should be able to find the car rental company’s contact details in your booking confirmation or on their website.
As a free global travel search site momondo does not have any information in regard to your booking confirmation. If you have not yet received a booking confirmation, we suggest you do the following:
  • Check your spam or trash email folders as sometimes unrecognized messages can end up here rather than in your inbox
  • If you still don’t find your confirmation email, you should contact the car rental company directly as only they have access to your booking information. You can find more information about how to contact the car rental company on their website.
momondo is a free global travel search site. We help you plan your trip, but we don’t handle bookings or take payment. Once you’ve found the car you are looking for, we redirect you to the relevant car rental company to complete your booking. This means your booking is with them, not with momondo. Therefore, if you have questions about how to pay for your car rental booking, we recommend you contact the car rental company directly or check their FAQs on their website. Alternatively, you should be able to find their contact details on their site.

Profile

With a momondo profile, you can manage your saved results, Price Alerts, email subscriptions and Trips settings. Everything in your profile is synced across all your devices. This means that you can e.g. start a search on the momondo app and finish it from your computer. You can create a profile with one of the following services: Facebook, Google or email.
On momondo you can create a Price Alert for as many searched routes, specific flights or hotels as you would like to. When you do, we’ll send you regular price updates and let you know when the price has changed significantly. When creating a Price Alert within our iOS app, you can choose to receive a push notification updating you on the price changes when you are on the go. You simply enable Price Alerts on the results page, once you’ve done a Flight or Hotel search. If you’re not logged in, we’ll ask for your email address so we know where to send the price updates. HOW TO REMOVE A PRICE ALERT If you’ve saved a Price Alert to your profile you can view, change, pause or delete all your Price Alerts in your profile when you’re logged in. If you’ve set up a Price Alert with your email you can delete it by following the link in the sent email.
As momondo does not sell tickets or make hotel reservations, we don’t have any information about the bookings you make with our suppliers, and therefore we cannot automatically display any booking information in your profile. You can, however, import your booking confirmations to Trips by either forwarding them to / or by auto-syncing with your email. For more information on Trips, please visit our Trips help section. Please note, that if you have any questions about your booking, you still need to contact the supplier with whom you booked directly. For more information about contacting a supplier, please visit one of the following Help sections: Flights, Hotels or Cars.
If you wish to edit your personal information or preferred settings you can do so in ‘General settings’ once logged into your profile.
If you logged in with either Facebook or Google+, your profile picture was automatically imported from that account.
You can always unsubscribe from emails from momondo via the links in the email footer. If you have a profile, you can also manage your newsletter subscriptions in your profile under General settings.
Trips helps you organize your entire journey in one place – keep track of your bookings, flights or hotels you are interested in, and places you would like to experience. When you find a flight or hotel you’re interested in, you can save your search result to Trips and come back to it later. You can also track the price, so you’re sure to book at the right time. If you’ve got your booking in place, you simply forward your booking confirmations to / or auto-sync with your email, and then everything is saved in one place. With Trips you can also create your full trip itinerary – add sights, restaurants and bars to visit, events to attend, etc. – and easily share all of your plans with your travel companions. To make things even better, Trips sends you real-time notifications: If there are flight or gate changes, you’ll know instantly.
To access Trips you need to be logged in. Go to Trips, select one of the Trips you want to merge, look for the drop-down menu ‘More’ and choose ‘Merge into another Trip’. Now select the Trip you want to merge it with and press ‘Merge’.
To access Trips you need to be logged in. Select the saved trip you’d like to book, and we’ll present you with your trip itinerary, including your saved flights and hotels. Even if it's been a while, momondo has been working in the background, refreshing your saved searches to make sure you're seeing the most recent price. Select the saved flight or hotel you would like to book and press the book button.
We'll import your reservations into momondo Trips so you can see all your travel plans in one place, even offline. momondo’s use or transfer of information received from Gmail sync is subject to Google API Services User Data Policy, including the Limited Use requirements.

Contact

Momondo A/S Woods Augusthus Amagerfælledvej 106 2300 Copenhagen, Denmark

Company registration Denmark, CVR 20181397

Remember

We are not a travel agency, and we don’t sell tickets. If you have questions concerning a booking, please contact the travel agency or airline company

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A little bit about momondo

How momondo works and why it's free for you

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We search and compare real-time prices on flights, hotels and cars so you can find the cheapest, quickest and best travel deals

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