Mercedes-Benz car rentals in Las Vegas

Great staff, easy transactions. 24 hr operations. Make sure you change to domestic terminal. Office is off-site. Driver has to pick you up and drop-off.

Algeretta was very friendly and personable when completing check-in. The entire experience was positive and efficient, and the price of the rental was much better than using a ride app.

It took one hour and fifteen minutes in line to pick up the car. There were two agents and 50 people in line.

It’s not at the airport which wasn’t clear when I booked it. Trying to get there with too young kids was difficult

Pick up process too long. Car verification needs to be more straightforward. Basic insurance far way too expensive.

Price didn’t match

We reserved a premium SUV for our planned road trip as we needed enough space for a family of 8. As we arrived to the Enterprise location, we were told they had no premium SUVs available. They kept trying to give us a minivan instead despite us telling them there were 8 of us, and the minivan only fit 7 people. Then they told us they were no other locations that had a premium SUV available, except for the airport Enterprise, but we had to have a reservation with them specifically as they have a "different system". They told us to just "go there" as they have a "lot of cars" and likely have a premium SUV available. Thankfully, we decided to call instead of just going there blindly, and sure enough, no premium SUVs in the whole city were available. They just apologized, never attempting to explain why you can reserve a car with absolutely no guarantee it will be available, and they did not even offer to make it up to us in any way. This was the worst experience and we will never rent from Enterprise again.

Drop-off at the SLC airport was quick and easy. Fabulous! When we picked up the car in Las Vegas we had to wait 45 minutes for a car to be available since they were over-booked. It would have been nice if a car was available when we arrived.

I would like to express my gratitude towards Matt and Kalley. Matt because he helped fix a problem with the rental and Kalley with the return. Both people Outstanding.

Longest line at pickup ever

The line was long at Vegas airport facility.

Better rental and organization. Also provide the car that was reserved. Renting a car took 2 1/2 hours even though I pre checked in. Never rent from avis again.

They do not respect polish driving license

I have tried to reach out. I called your representative to tell you to change the reservation to pick up at the airport. You did. Your representative never canceled the Budget rental!! I PAID TWICE!! What happened???? I would like a refund please.

One of the easiest car hire

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

Everything went smooth and the shuttle drivers were polite. The car was ready when we showed up and was easy to find. I would rent here again.

I booked for a price, and at the end at the pick up it was the dubble. Bad info desk, not kind and helpfull staff

Easy. Fast. No issues

Shuttle kept me waiting.

Got charged 2 times the price what i had to pay in the first place.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

They said talk to kayak, kayak said talk to them. Their system didnt reflect their inventory due to multiple third party sites.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!