Volkswagen car rentals in West Palm Beach

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

I like most the cleanliness of the car.

Very good

Terrible I did not receive the car due to unexpected reason related with my driven license. All other rental car companies offered me a car. In addition, three times I asked them if I will be charged, the answer was clear received from them: No sire , you cannot be charged. I was charged accordingly without any pre-notice. The worse services that I have ever received and I am a bossiness traveller from 16 years. Shame on them. My company will get in contact with them. I will not recommend at all this Fox company. No more comment. I am still negatively surprised of their atitude.

TPA has a train from the car rental area to the terminal but Easirent is off property so you need to take a shuttle to/from the train stop. The check in was slow. Two people working for a crowded waiting area. The car needed a wash but more importantly it smelled like a mix of pee and smoke. It only had ~8k miles so it wasn’t old but it smelled. The price was right but I wouldn’t rent from them again.

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Antonio, when I picked up my car noticed my return location was not correct and he made an adjustment. I would not have noticed that. I am very grateful that he did that. Thank you.

It was a great first experience and I would use again - we got a free upgrade and everyone we dealt with was super pleasant and professional. Thank you. ----Karen

Great car at a fantastic price

The worst and more frustrating experience

😍

Everything went well

Staff, especially the manager was extremely helpful during a very stressful time.

Very good. Had the choice through President's circle to choose my car for my trip.

Desk at PBI was under staffed for a holiday weekend. Car pick up and drop off we’re simple.

My experience with dollar was horrible. When I got there I wait 1 hour in line then when I got to the desk they told my the car I rented wasn’t there. I would have to wait 2-3 hours for the car and if I wanted a different car it would be $75 a day. The person at the desk was smiling and laughing and the manager refused to talk to me. They finally gave me a van for an extra $10 a day which was more than I was supposed to pay but they refused to let me leave with a vehicle otherwise. Then they van broke down immediately leaving the parking lot. This was the worst customer service I have ever experienced.

The rep at pbi helped me switch my car, the rep in Jax helped me drop off the car, great service

We made a reservation months ago, but when we went to pick up the car, they told us there was a 1-2 hour wait until they’d have a car ready for us. We had been lucky to have on-time flights, but then ended up with a two-hour “delay” because of the car rental! :( Staff was friendly, car was good, and drop-off experience was quick and easy, so it wasn’t ALL bad, but not a great start! The rep at pick-up also tried to upswell big time with the $75 gas tank and told us we may not be able to get gas near by because places have been running out lately (spoiler alert: we filled up around the corner without a problem). Her explanation of the insurance coverage was confusing too.

Lame and disappointing experience. Budget counter was closed, it was being served by Avis. The employee tried to charge me $18 a day because the didn't have the car I've rented. Explained, in a very rude attitude, that's their policy when you rent thru 3rd party. First time I see this non sense. Kept me, and my 8 year old daughter, waiting for a manager for 1.30 hours at 12am. Finally she proceed to "make an exemption" and gave us a dirty, smelly and pretty beaten Kia Soul.

The constant up selling was a turnoff. The add on driver was not paying, yet the fact that he only owned a Debit Card was an issue. Why?

Trip got canceled. Still got charged for car. Bad deal. .