Nissan car rentals in Vancouver

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

My flight got cancelled. Their offices closes at 5pm. I got in on a new flight at 8pm. And was not able to pick up my car bc office was closed. I am looking to get refunded but there doesn’t seem to be much hope. They should disclose their office closes at 5pm. Before you book.

Excellent, friendly and efficient.

Friendly and helpful staff, prompt and efficient

Great experience very easy and fast. Team was really good. Kam was great.

Absolutely horrible customer service. They did not honour our reservation or give us a car. We were kicked out of the rental agency even though we got charged the full cost of the rental. Never renting with Hertz ever again.

Great experience throughout

Very nice vehicle. Clean, well kept, no damage. Only downside was the requirement for winter tires in BC which I tried to account for with my vehicle selection (intermediate SUV). The reservation was for a one way trip from Vancouver to Calgary. Sections of the mountains require winter tires by law. I called in advance to add winter tires to my booking and was told over the phone that they had to be added at the pick up counter which didn't make sense (wouldn't they need to know in advance to have the vehicle prepared or the correct vehicle available?)... At the pick up counter, I was told the only vehicles available with winter tires would be an additional $50/day. We ended up being charged an additional $200 in total to have the legally required winter tires on the vehicle. I would've thought that a one way reservation through the mountains would prompt an appropriately equipped vehicle with the legally required tires to be available. Beware of the unexpected upfront fees.

It was some distance from the airport, adding an extra hour to my trip. The person helping me was kind and polite. The downside was that while I was expecting the price to be around $200 it was actually around $350. The additional $300 security deposit, despite adding the insurance, was also not expected.

Hi, The service from the people there was amazing. Mr Manuel helped us a lot to find a solution for all the questions and troubles we had. His patience and willingness to understand our situation was unbelievable. Great people makes great companies. My only but... it was the cost of the insurance. It was mentioned when booked and it was more than what I expected. thanks a lot! Elsa and Saul

they charged an aditional $373us on a prepaid reservation, plus the $100us deposit which, a week later haven't been reibursed. they didn't have a vehicle according to the reserved class, they gave us a smaller one. would never rent again with them