Volkswagen car rentals in Munich

The car was advertised as being provivded by Eurocar and for pickup at the airport terminal. However, it turned out to be an offside provider. I was not given the name of the provider or any details of a shuttle to get to the pickup location. I had to take taxi at my own cost to the location. This also added a extra hour to my journey. If I had been made aware the provider was not located at the airport terminal I would have booked this car. I'm very disappointed with the false advertising and the inconvenience this caused my family.

The agent who helped me (Javier) was excellent!!!! The car was dirty (back seat specially).

Comfort, cleanliness, pick-up & drop-off were all excellent but the price paid on the spot was 35% higher than the "pay at pick-up" on the QEEQ voucher

The agency not in the airport, we had to wait for a shuttle like more than 20min. Then we they would not allow my driver to pick up the car. The lady at customer service is snubby. I wasted 180Euro for nothing. Not recommended.

When I picked up the car, I was told that office will be open until 11pm for drop off. When I dropped off my car around 10.45pm, I was told that no extra charges will be added since car is undamaged and fuel tank is full. But later when I reviewed the invoice and my credit card, I was charged extra €40 without my consent and knowledge for “After hours drop off fee”. I clearly didn’t do any after hour drop off so felt like a scam pulled by this company!

The rent did not happen. The pick up location was wrong ( not my mistake)

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

I booked a luxury car with manual transmission on Kayak. When I arrived at the rental pickup, I learned that they did not have any luxury cars with manual transmission. They also did not have any luxury cars that matched what I booked, even in automatic. In order to get a luxury car, I had to travel more than 20 minutes from the downtown location I had selected. I paid a premium surcharge to get my car downtown. Overall, this was a very disappointing experience for the money I spent.

It’s hard to see/find the car rental return after hours & in the dark. Also, the location to drop the key off is inside the airport. Difficult to do when you are traveling by train & not flying since the airport doesn’t open after 5am. I had to leave the keys in the car with it unlocked, because it wouldn’t stay locked when I shut the door with the keys inside. I called Hertz after they opened at 8am, which took at least 1/2 hours of cell service, which cost me 25 cents a minute. It was difficult to speak to someone, as there was no English option. I had to keep hanging up, pressing buttons & calling back until someone answered & was not a recording, then I got put on hold. I called back & finally spoke to someone who spoke a little English, but since I was on the train, the connection was really bad. Thankfully, she seemed to eventually get the gist of what I was trying to tell her (where the car & keys were), as I got an invoice in my email the next morning for the correct amount.

Very friendly staff and efficient checking in and out process. It would have been helpful if it had been clear at time of booking whether an automatic or standard was available.

We had the WORST rental car experience EVER at the Enterprise Rent-A-Car location in Munich at 315 Landsberger Strasse on 20 Aug 2023. We scheduled to pick up our car at 9 am, but when we arrived the guy rudely told us that there is no car available for us that day. He told us it's our fault for booking a car on a Sunday and that he's not even supposed to be working that day because it's Sunday. We were adamant that this situation is not our fault and that he finds a way to resolve it, which with a lot of resistance on his part resulted in us getting our car at 10:30 am (1.5 hours late). Even more frustrating is that the car that he ended up giving us was sitting outside of the shop the entire time. I even asked him several times if we can have that car. Each time he told us that we can't have the car. For some reason, after an hour and a half of debate and struggle, he changed his mind and gave us the car. He showed no sympathy and continued to insist that it's Sunday and that he shouldn't be working. We ended up missing out on a tour that we had scheduled because of the late rental car. In addition, we were charged much more than what we agreed to per our rental agreement. On the rental agreement, it said the cost will come out to 105 euros. The guy at the counter verbally confirmed this as well. Our credit card statement shows that we were charged 166 euros. We are currently trying to recoup the difference. WHAT A NIGHMARE! We've never had such poor customer service and incorrect charges occur at any other rental car place before. This pompous and rude person at the counter should not be working in customer service where people are just trying to enjoy their vacation. This person should go find another job. On a positive note, there was another employee named Flo (or Floh?) who was really helpful in helping us with directions between our hotel and the Enterprise shop. He wasn't able to resolve the situation with the late rental car because he is just the driver, but he was very sympathetic and at least gave us the feeling that someone cares. Thank you, Flo!

When we arrived the did not have our car ready and said we would have to wait an hour a half for it. Instead they offered us an electric car even though I had reserved a gas one. This electric car was not meant for long road trips as it ran out of power many times and took forever to charge. I spent most of my day at charging stations and it completely impacted my itinerary. I am incredibly disappointed and frustrated. This was not the car nor the experience that I paid for.

The gentleman at Enterprise was very nice and professional, but unfortunately we did not get the car we had reserved. We had asked for. Wagon, but the biggest they had was a 5 series BMW, which was a very nice car, but not really big enough for what we needed it for the following day. The gentleman offered us to check at another Enterprise location, but we did not have time to wait. We returned the car the same day,

It was an expensive experience to beware in the future

Contactless collection does not exist in munich - had to queue for over 30 minutes to get keys - poorly cleaned car

Horrible. Reserved almost six weeks ahead and they downgraded me and arrogantly said I should be happy they provided a car. Then the waved the contract in my face.