Volkswagen car rentals in Houston

First car that I rented by my house had still built radios exposed on tires had to drive all the way to intercontinental airport to get another car and car had cracked windshield in the tank of gas and filthy

Poor signage to get into and out of the rental car area . It’s an airport problem.

Dirty rental needed a oil change

Car was not available at pickup. Only option offered was a different model (minivan vs full suv) at a different location. No compensation offered. Returned the car earlier and was denied refund of early time. Charged a bogus cleaning fee when no extra cleaning was performed. Repeatedly lied to by store manager.

Had issues with both pickup and dropoff.

Service was top rated gold stars

Everything was excellent. The only thing I couldn’t do was pre-check in, for some reason their app wouldn’t scan my drivers license.

Our rental experience with Sixt at the Houston Bush Airport was excellent all the way. The rental agent was wonderful- Dee Dee was a delight!

Car not very clean, stains all over the carpet. Windshield cracked.

Staff was friendly

Never was able to get in a car. They did not have the car I rented available and sent me on a 6 hour wild goose chase to different enterprise locations.

We had to wait a while during pickup as there weren’t many cars available at the time. Then an employee gave us a bigger since we were waiting for a long time for the size we had reserved (holiday weekend). But then a manager didn’t want to do after we had already put all our luggage into the car. So they made us take all our stuff out of the car and wait longer. Eventually we got the car and everything went well. We were compensated for the inconvenience and long waiting so overall experience was good.

Upon my return from an international flight, I had four pieces of luggage on the trolly. I had initially reserved a mid-size SUV through Kayak, but Avis provided a sedan instead. Furthermore, I was required to retrieve my vehicle three times due to discrepancies in its assigned location. The third vehicle had a noticeable odor of WEED, which was acknowledged by an Avis employee at the ground , prompting a fourth vehicle assignment. This process consumed approximately an hour, which was quite frustrating.

The cost ended up being nearly doubled what I was quoted online.

Excelente servicio

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

Dollar did not have a vehicle for me upon my arrival, despite having a reservation for two weeks. They also had no alternatives and no recommendations, so we were basically stranded upon arrival over 800 miles away from home. Thankfully, Enterprise was able to accommodate us.

Fast rental no wait

Brand new vehicle was giving and was very clean, unlimited miles....

Excellent service

The paperwork portion of the rental was exceptionally fast. The shuttle took a little longer than I expected. The pickup agent was great. The shuttle driver gave great recommendations regarding places to eat. The drop off was very convenient near the airport.

I arrived on time with confirmation number. Rented way in advance and was told they did not have the car I reserved! I needed a 7 passenger van. The kicker was that the women manning the desk had no concern whatsoever and just kept repeating they only had a 5 passenger vehicle and they could not help that someone had not returned the vehicle I rented. Sorry but yea, it could be helped. I will never use kayak again as it is simply an automated system of renting with no regard concerning the customer. Ace rentals is pathetic.

I knew something was amiss when we came out to the car rental pickup and there were no ACE shuttles. I finally got through to the office and they indicated that a shuttle was there when we said our flight came in, and had since left. So we had to wait 15 minutes for another shuttle. The pick-up was in a strip shopping area, and looked like a consignment store. All kinds of signs screaming that the unlimited mileage wouldnt apply if you went over the border out of TX, and that you couldn't bring guns or drugs into the cars. The office was a tiny desk and there were all sorts of old toys around the office. So weird. The car we received had just been returned from a fender-bender, and had all sorts of dents and marks on it. There were holes in the upholstery. There were over 109k miles on the car- and the registration was over 6 months out of date. It's kind of laughable really- we asked for another car and they said none of the cars that were supposed to come back actually did. Over the border maybe???? The staff were nice and did the best they could, but I would never rent from them again.