Lexus car rentals in Houston

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Reserved a Manager Special at $135/day and upon arrival was given something they are renting for $33/day EV. Had the hardest time to find a place to charge and called customer service to return and swap for a gas car. The manager on duty wanted to charge me an upgrade for the days I had already used plus the one I haven’t used yet. When I asked what exactly was Special about the car I got for a $100 extra/day, he had the audacity to tell me that it’s their discretion to give me anything on the lot as a SPECIAL. Be careful when paying a whole lot extra for their SPECIAL, you will get the cheapest car on the lot. The EV was eventually swapped for a gas car with 60k on the odometer and a check engine light on the dash. Luckily I made it to my destination!

The pickup at Houston Bush was terrible. Took over an hour to get me car. When I arrived there were about a dozen people ahead of me in line, with two clerks at the counter. After about ten minutes, both clerks finally finished with their customers, at which point one clerk shut down her station & left for the night, promptly at 7:00pm, leaving the remaining clerk to work through the long line of customers. When I finally got my car, the poor guy still was solo and there were at least another dozen customers waiting behind me - probably would be another hour before they got THEIR cars. Terrible service!!! First time in a long time I’ve used Hertz, will probably not do so again. However, the car was nice, the return three days later smooth & painless.

Renting the car in Houston was great. Dropping it off in Park City was worse than usual. Plus I was charged $200 in extra fees on top of my prepaid rental.

The representative who initiated our rental at the Houston IAH counter was pushy, abrasive, and condescending.

Car was stinky and smelled like smoke, there was food or something smeared on one of the seats. Guy at the counter tried to upsell me a bunch of unnecessary insurance and services that I repeatedly told him I didn’t want, but he insisted I needed it.

Fast rental no wait

Long lines at pickup, very few staff working. We were turned back right before exiting the airport and we’re told to get a booster seat for my daughter who is 7 and does not use a booster seat normally at home.

Beware of additional fees. I booked and payed right away for the rental but was charged an additional $275.00 USD for taxes and a few other fees. That was a significant amount, I would have looked at other options closer if I knew about this. Thrifty was also aggressively pushing additional things on us such as insurance (covered by credit card), toll passes, vehicle upgrades etc. I declined all but the guy still put on a toll pass at $15.00/day. I noticed this reading the receipt while walking to get the vehicle. You can avoid tolls through the nav system. I had it removed but it was a pain to do it. I hit one toll in 2 weeks and it cost me $5.00. We also reserved a 7 seat vehicle but they tried to give us a 5 seat one. There wasn’t an argument about this but it was annoying to have to deal with it. At the end of it all it just felt shady how business was done with Thrifty.

Every thing is good

New car was not clean when received. Staff was unfriendly. Car battery died twice and they cared little for our inconvenience. In total had to wait 5 hours for roadside assistance. Little communication beyond making sure they read me every disclaimer that I was responsible for the vehicle and may be charged for roadside assistance.. As of right now, no one has reached out and they still have not reimbursed me for the day without a car. Total disaster.

The rental process was great. Quick and easy. Got a great price through Kayak. Would rent through them again.

The pick up process was remarkable! The drop off was chaotic! Still don’t have a balance of charges!