Mercedes-Benz car rentals in Houston

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Awful! Just awful! Too far from the airport behind a gun range. Dirty office up stairs. Rude workers.

Very good, perfect !

NA

Way over priced. SUV did not have any options to justify cost. No backup camera, no Navigation system, no Bluetooth, canvas seats. Basic model, yet charged like it was loaded. Avoid Budget/Alamo at Houston Airport location.

Great staff, great vehicle

Everything was excellent

Excellent

Quick and easy pick up at midnight. Car was obviously not cleaned between customers but I only needed it for one day and it served its purpose. Would use them again.

Check in with additional authorized drivers takes way too long.

Easy pick up and drop off as well as great counter service

Reserved a Manager Special at $135/day and upon arrival was given something they are renting for $33/day EV. Had the hardest time to find a place to charge and called customer service to return and swap for a gas car. The manager on duty wanted to charge me an upgrade for the days I had already used plus the one I haven’t used yet. When I asked what exactly was Special about the car I got for a $100 extra/day, he had the audacity to tell me that it’s their discretion to give me anything on the lot as a SPECIAL. Be careful when paying a whole lot extra for their SPECIAL, you will get the cheapest car on the lot. The EV was eventually swapped for a gas car with 60k on the odometer and a check engine light on the dash. Luckily I made it to my destination!

The pickup at Houston Bush was terrible. Took over an hour to get me car. When I arrived there were about a dozen people ahead of me in line, with two clerks at the counter. After about ten minutes, both clerks finally finished with their customers, at which point one clerk shut down her station & left for the night, promptly at 7:00pm, leaving the remaining clerk to work through the long line of customers. When I finally got my car, the poor guy still was solo and there were at least another dozen customers waiting behind me - probably would be another hour before they got THEIR cars. Terrible service!!! First time in a long time I’ve used Hertz, will probably not do so again. However, the car was nice, the return three days later smooth & painless.

Renting the car in Houston was great. Dropping it off in Park City was worse than usual. Plus I was charged $200 in extra fees on top of my prepaid rental.

The representative who initiated our rental at the Houston IAH counter was pushy, abrasive, and condescending.

Car was stinky and smelled like smoke, there was food or something smeared on one of the seats. Guy at the counter tried to upsell me a bunch of unnecessary insurance and services that I repeatedly told him I didn’t want, but he insisted I needed it.

Fast rental no wait

Long lines at pickup, very few staff working. We were turned back right before exiting the airport and we’re told to get a booster seat for my daughter who is 7 and does not use a booster seat normally at home.

Beware of additional fees. I booked and payed right away for the rental but was charged an additional $275.00 USD for taxes and a few other fees. That was a significant amount, I would have looked at other options closer if I knew about this. Thrifty was also aggressively pushing additional things on us such as insurance (covered by credit card), toll passes, vehicle upgrades etc. I declined all but the guy still put on a toll pass at $15.00/day. I noticed this reading the receipt while walking to get the vehicle. You can avoid tolls through the nav system. I had it removed but it was a pain to do it. I hit one toll in 2 weeks and it cost me $5.00. We also reserved a 7 seat vehicle but they tried to give us a 5 seat one. There wasn’t an argument about this but it was annoying to have to deal with it. At the end of it all it just felt shady how business was done with Thrifty.

Every thing is good

Upgraded our car without any upgrade cost from us after they realized the original car was not in their inventory. Clean, kind staff and hassle-free pick up/drop off . Will certainly recommend this agent!

Won’t ever use them again.

I made a reservation for a specific car class. When I got to the rental counter, I was forced to accept an upgrade of $30 more because they didn't have any cars in the class I reserved. Classic bait and switch