Ford car rentals in Houston

Not available the car i want to rent…

The front desk tried to con me into paying for an upgrade, saying there were no intermediate cars available and I would have to wait for a car if I didn't upgrade. I declined the upgrade and proceed to the parking garage to "wait" for my vehicle which was sitting there ready for me when I got there. The car had several scratches, cigarette burns in both front seats, and smelled faintly of cigarette smoke. The attendant in the parking garage was very helpful and thorough with documenting everything to ensure I wasn't held responsible for any of it.

I didn’t get a car because Payless ran out of them, and told all customers in line that it will be at least 6 hour wait. The manager said this applied to everyone, regardless if you had a reservation or not.

Poor customer service. Lady was rude

Staff were excellent and very patient. There was a longer que than expected but the staff were professional and worked through it within 30minutes. Overall easy pickup, signing of docs and drop off. 10/10

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Incomprehensible time for drop off, while the staff was made by 3 people and they were all doing something else and prioritize pick up clients.

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Reserved a Manager Special at $135/day and upon arrival was given something they are renting for $33/day EV. Had the hardest time to find a place to charge and called customer service to return and swap for a gas car. The manager on duty wanted to charge me an upgrade for the days I had already used plus the one I haven’t used yet. When I asked what exactly was Special about the car I got for a $100 extra/day, he had the audacity to tell me that it’s their discretion to give me anything on the lot as a SPECIAL. Be careful when paying a whole lot extra for their SPECIAL, you will get the cheapest car on the lot. The EV was eventually swapped for a gas car with 60k on the odometer and a check engine light on the dash. Luckily I made it to my destination!

The pickup at Houston Bush was terrible. Took over an hour to get me car. When I arrived there were about a dozen people ahead of me in line, with two clerks at the counter. After about ten minutes, both clerks finally finished with their customers, at which point one clerk shut down her station & left for the night, promptly at 7:00pm, leaving the remaining clerk to work through the long line of customers. When I finally got my car, the poor guy still was solo and there were at least another dozen customers waiting behind me - probably would be another hour before they got THEIR cars. Terrible service!!! First time in a long time I’ve used Hertz, will probably not do so again. However, the car was nice, the return three days later smooth & painless.

Renting the car in Houston was great. Dropping it off in Park City was worse than usual. Plus I was charged $200 in extra fees on top of my prepaid rental.

It was garbage they took my money at the from the site and then when I went there they had no vehicles they said but that wasn't true because I waited and my friend went in and asked if they had any vehicles and they did then I went back in and magically they had no vehicles again don't ever use this company it was just steal your money

I’m waiting on a refund. The rental service was sold and could not be delivered. Due to location being closed at time of pick up and no cars available to rent. The service was undeliverable. Luckily I discovered this via phone conversation with the rental company before wasting my time looking for the rental office. Always call ahead to confirm purchase. Ultimately, I can’t give any advice on other aspects of the rental experience because it was not an available or completed transaction. So far, customer service to resolve this issue has been excellent.

It's all bogus! There is no priceless company and surprisingly that a company of Expedia and kayak had no idea. You should check atleast if a car company exists. Very disappointed and can't believe we went through Expedia and had to experience this nightmare in a foreign company

Overall very good...Price was high

Very good, perfect !

NA

Upgraded our car without any upgrade cost from us after they realized the original car was not in their inventory. Clean, kind staff and hassle-free pick up/drop off . Will certainly recommend this agent!

Won’t ever use them again.

I made a reservation for a specific car class. When I got to the rental counter, I was forced to accept an upgrade of $30 more because they didn't have any cars in the class I reserved. Classic bait and switch