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Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo

+52 984 873 4444

per night


based on 854 reviews


Value for money

The Sandos Caracol Eco Resort provides you with all-inclusive accommodations on the beach in Playa del Carmen, including access to the onsite water park that offers something for the entire family. You’ll find 4-star facilities like the full-service spa and five spa tubs on the grounds, as well as an outdoor terrace for enjoying the breathtaking views. You can stay busy throughout your stay, thanks to the plentiful activities at this resort, including two outdoor tennis courts, a nightclub, and a modern gym and fitness center. Complimentary Wi-Fi access is provided throughout the resort for all guests, making it easy to stay connected. You can also indulge in 24-hour room service and the 24-hour front desk is available for your every need. There are 956 guest rooms and suites at the Sandos Caracol Eco Resort, including Eco Suites and penthouse accommodations. Every room offers you a private balcony overlooking the resort, and some rooms include ocean views or oceanfront accommodations. You’ll also enjoy cable TV, in-room climate controls, and premium beds and bedding. The Sandos Caracol Eco Resort will make sure that you never go hungry, with nine restaurants at the resort for your choosing. There are restaurants that offer buffet-style dining and dinner-only service, as well as casual options. The resort is also close to local dining like Blue Restaurant, Cocina de Autor, and Flavors-World Cuisine. Be sure to check out the other nearby beaches during your stay, as well as Quinta Avenida and the Grand Coral golf Riviera Maya. You can also explore the 3D Museum of Wonders and Central Square.

Sandos Caracol Eco Experience Resort photos

Available rooms at Sandos Caracol Eco Experience Resort

Fri 6/18
Sat 6/19
Fri 6/18
Sat 6/19
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Deluxe Rooms - Water view


$174 totalAgoda.com
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Standard Rooms - Mountain view


$159 totalSnaptravel
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Superior Rooms - City view


$159 totalAgoda.com
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King Rooms - City view


$279 totalExpedia
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Other Rooms - Water view


$161 totalAgoda.com
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  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Water slide
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Things to do

  • Gift shop
  • Shops (on site)
  • Bicycle rental
  • Board games/puzzles
  • Fishing
  • Game room
  • Golf
  • Canoeing
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Water sport facilities (on site)
  • Pool table
  • Windsurfing
  • Night club
  • Hiking

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mosquito net
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna
  • Water slide


  • Internet
  • Fan
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower


  • Family rooms
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone
  • VIP room facilities

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground


  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • TV

Accessibility and suitability

  • Multi-lingual staff
  • Designated smoking area
  • Increased accessibility
  • Elevator


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Fitness center
  • Tennis


  • Socket near the bed


  • Desk

Places of interest near Sandos Caracol Eco Experience Resort

Recommendations carefully curated by Momondo Places


Playa principal de Playa del Carmen3.4 mi
Playacar Golf Club4.6 mi
Playa Maroma7.1 mi
Xcaret Park7.6 mi

Restaurants and Cafés

La Marea at Viceroy Riviera Maya0.4 mi
MVNGATA Beach Club & Rooftop0.5 mi
Passion by Martin Berasategui1.4 mi
El Jardin del Arte1.4 mi

Traveler Reviews

GreatBased on 854 verified guest reviews

Pros +
  • Staff was friendly and helpful. (in 44 reviews)
  • Excellent food and friendly staff (in 40 reviews)
  • Kids club very friendly and fun. (in 31 reviews)
Cons -
  • The food was disgusting and closed early. (in 28 reviews)
  • The beach was disappointing. (in 19 reviews)
  • located in a jungle on the beach. (in 5 reviews)

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Info about your stay

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • On average, Sandos Caracol Eco Experience Resort is less than the Playa del Carmen average rate for 4 star hotels. The nightly rate at Sandos Caracol Eco Experience Resort is typically $126, whereas the nightly rate in Playa del Carmen is $46 more.

  • There are 27.9 mi between Cancún and Sandos Caracol Eco Experience Resort. The drive to and from the airport should be about 1h 23min, depending on traffic. Take into account high traffic times, especially near more metropolitan areas.

  • If you intend on renting a car to travel from Cancún to the hotel, you will have peace of mind knowing that Sandos Caracol Eco Experience Resort offers parking on site. Car rentals in the area typically go for $13/day for a base model rental. If you’re looking for a simple travel option from Cancún to Sandos Caracol Eco Experience Resort, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Sandos Caracol Eco Experience Resort does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Sandos Caracol Eco Experience Resort at +52 984 873 4444. Guests staying at Sandos Caracol Eco Experience Resort are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Yes, Sandos Caracol Eco Experience Resort has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • Sandos Caracol Eco Experience Resort is 3.5 mi away from the city center of Playa del Carmen, where you can find interesting sights such as Xcaret Park.

  • For questions regarding the hotel or your stay at Sandos Caracol Eco Experience Resort, call +52 984 873 4444.

  • Yes, Sandos Caracol Eco Experience Resort has Wi-Fi available to hotel guests.

  • There is a fitness center available to Sandos Caracol Eco Experience Resort guests.

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