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Moon Palace Cancun

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo

+52 998 881 6000
$270
Rate

per night

8.5
Great

based on 111 reviews

About Moon Palace Cancun, Cancún

Cleanliness
9.2
Comfort
9.1
Location
8.5
Services
9.1
Staff
9.1
Value for money
8.1

Offering outdoor tennis courts, a rooftop terrace and a private beach, Moon Palace Cancun - All Inclusive is a luxurious base in Cancun. It boasts an outdoor pool with water slides, a Turkish steam bath and a sauna. A wide range of personalized services are available for guests of Moon Palace Cancun - All Inclusive, such as 24-hour room service, an express check-in and check-out feature and valet parking. Children will enjoy their stay as there is an on-site games room and a kids club available. It also provides a ballroom, a beauty centre and an all-inclusive meal plan. Every room at the resort features a desk and all the essentials for a comfortable stay. Honeymoon suites are also available. Asian, Brazilian and Caribbean specialties are served in the restaurant for breakfast, lunch and dinner, and the lively bar serves a variety of drinks and light snacks. Within a 20-minute drive of Lakam Centre Cancun-Riviera Maya and Cancun International Airport, the resort offers an airport shuttle service for its guests. Spa at The Royal Sands and Iberostar Cancun Golf Course are also an easy drive away.


Moon Palace Cancun photos


Moon Palace Cancun room price & deals

Mon 9/27
Tue 9/28
Mon 9/27
Tue 9/28
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Deluxe Rooms - Harbor view
Prestigia

$325/night

$325 totalPrestigia
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Standard Rooms - Panoramic view
Priceline

$270/night

$270 totalPriceline
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Superior Rooms - Ocean view
Agoda.com

$375/night

$375 totalAgoda.com
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Double Rooms - Skyline view
Snaptravel

$1,484/night

$1,484 totalSnaptravel
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King Rooms - Skyline view
Prestigia

$627/night

$627 totalPrestigia
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Other Rooms - Courtyard view
Agoda.com

$389/night

$389 totalAgoda.com
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Hotel Amenities & Facilities

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Shops (on site)
  • Board games/puzzles
  • Game room
  • Golf
  • Cycling
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Pool table
  • Water sport facilities (on site)
  • Windsurfing
  • Night club

Bathroom

  • Hairdryer
  • Open-air bath
  • Public bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Conditioner

General

  • Family rooms
  • Garden view
  • Newspapers
  • Storage available
  • Sea view
  • Slippers
  • Solarium
  • Bridal suite
  • Telephone
  • VIP room facilities

Dining

  • Fruits
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Coffee machine

Family friendly

  • Babysitting or child care
  • Books, DVDs, music for children
  • Child pool
  • Kids meals
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast
  • Playground

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Steam room
  • Spa and wellness center
  • Massage
  • Sauna
  • Water slide

Media and entertainment

  • Flat-screen TV
  • Gaming console
  • Cable or satellite TV
  • Radio
  • TV
  • DVD player

Accessibility and suitability

  • Multi-lingual staff
  • No smoking
  • Designated smoking area
  • Increased accessibility
  • Elevator
  • Allergy-free room

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Fitness

  • Fitness center
  • Tennis

Places of interest near Moon Palace Cancun

Attractions in Cancún, Mexico curated by momondo

Moon Palace Cancun location: Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo

Sightseeing

Playa Delfines5.9 mi
Playa Langosta11.2 mi
Plaza Caracol11.5 mi

Restaurants and Cafés

Cusco0.5 mi
Le Chateau0.5 mi
JC Steakhouse0.5 mi
Cielito Lindo0.5 mi

Moon Palace Cancun Reviews

8.5
GreatBased on 111 verified guest reviews
8.4Families
8.3Solo
8.9Couples
6.8Friends

Pros +
  • "Friendly staff, very clean, great food, nice entertaining shows" (in 14 reviews)
  • Helpful staff and great meal options. (in 12 reviews)
  • Friendly staff with great service. (in 9 reviews)
Cons -
  • "I sent email after booked the hotel, but no response at all." (in 2 reviews)
  • Resort was lovely Our room safe never worked. (in 1 review)
  • "Also, people hoard the lounge chairs with their towels and never come back." (in 1 review)

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Moon Palace Cancun room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.


Frequently asked questions

  • The drive from Cancún to Moon Palace Cancun will take you about 13min depending on traffic, with a distance of 4.6 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • If you intend on renting a car to travel from Cancún to the hotel, you will have peace of mind knowing that Moon Palace Cancun offers parking on site. Car rentals in the area typically go for $8/day for a base model rental. If you’re looking for a simple travel option from Cancún to Moon Palace Cancun, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • There is a restaurant at Moon Palace Cancun that can be used by visitors of the hotel. You can sit down or take food to go. Call the front desk at +52 998 881 6000 for kitchen hours. Guests staying at Moon Palace Cancun are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Yes, Moon Palace Cancun has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • 11.6 mi separate the front steps of Moon Palace Cancun and the city center of Cancún where you can keep busy with restaurants, shopping and of course Plaza de Toros, a very popular landmark in Cancún.

  • If you have questions or concerns about your stay at Moon Palace Cancun, call +52 998 881 6000 to speak with a front desk representative.

  • Yes, Moon Palace Cancun has Wi-Fi available to hotel guests.

  • Yes. If you are looking for a hotel with a fitness center on-site, Moon Palace Cancun is a great place to stay.


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