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Krystal Cancun

Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo

+52 998 848 9800

per night


based on 2,724 reviews

About Krystal Cancun, Cancún

Value for money

Providing a Jacuzzi, an outdoor pool and a private beach, Krystal Cancun is located in Cancun and is a short walk from Cancun Diving College, Hard Rock Cafe Cancun and Coco Bongo Cancun. It has a gym, as well as a sauna, an all-inclusive meal plan and a Turkish steam bath. This modern resort offers family facilities, such as a kids pool, a kids club and babysitting/child services. Staff are available 24/7 and can assist with booking tours and tickets. Rooms at Cancun Krystal are comfortable and feature cable/satellite channels, ironing facilities and a mini bar. They offer a telephone and a private bathroom. Krystal Cancun's restaurant provides the added convenience of on-site dining, with a variety of Mexican meals on offer. Guests are invited to enjoy a beverage on the bar's terrace. A selection of dining options can also be found in close proximity to the property. Krystal is situated within a short walk of Cancun Convention Center. Margaritaville is less than five minutes' walk away.

Krystal Cancun photos

Krystal Cancun room price & deals

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Deluxe Rooms - Sea view


$147 totalBooking.com
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Standard Rooms - Sea view


$118 totalAgoda.com
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Luxury Rooms - Skyline view


$127 totalroomsXXL
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Double Rooms - Harbor view


$131 totalmomondo
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King Rooms - Ocean view


$223 totalmomondo
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Other Rooms - Park view


$50 totalAgoda.com
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Hotel Amenities & Facilities

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee shop

Health and safety

  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Steam room
  • Spa and wellness center
  • Massage
  • Pool bar
  • Sauna


  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Telephone
  • Tile/marble floor
  • City view


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Spa bath
  • Toilet


  • Internet
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Trash cans

Accessibility and suitability

  • Multi-lingual staff
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Increased accessibility
  • Elevator


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Dining table

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids' club
  • Playground

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV


  • Private beach
  • Garden
  • Beach towels
  • Balcony


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board


  • Extra-long beds (> 2 meters)
  • Socket near the bed
  • Sofa bed
  • Clothes rack

Things to do

  • Gift shop
  • Shops (on site)
  • Golf
  • Beauty salon

Parking and transportation

  • Free parking
  • Airport shuttle
  • Valet parking


  • Kitchen
  • Microwave
  • Tea/coffee maker


  • Fax/photocopying
  • Desk


  • Fitness center

Places of interest near Krystal Cancun

Attractions in Cancún, Mexico curated by momondo

Krystal Cancun location: Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo


Plaza Caracol0.3 mi
Playa Langosta2.4 mi
Playa Delfines5.6 mi

Restaurants and Cafés

Hacienda el Mortero - Hotel Krystal0.1 mi
Monkey Business0.1 mi
Risotto - Hotel Krystal Grand Punta Cancun0.1 mi
Ayami - Hotel Krystal Grand Punta Cancun0.1 mi

Krystal Cancun Reviews

GoodBased on 2724 verified guest reviews

Pros +
  • Beautiful pool and beach! (in 182 reviews)
  • "Excellent staff, great location!" (in 174 reviews)
  • "Perfect location, amazing staff" (in 105 reviews)
Cons -
  • The room is disgusting (in 92 reviews)
  • The room is disgusting (in 91 reviews)
  • It's the worst hotel ever. (in 68 reviews)

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Krystal Cancun room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • Krystal Cancun is $118 cheaper than the average 4 star hotel in Cancún. You can usually find a nightly rate of $96 when staying at Krystal Cancun.

  • If you're looking to go directly from Cancún to Krystal Cancun, expect a 32min drive as they are around 10.9 mi apart.

  • If you intend on renting a car to travel from Cancún to the hotel, you will have peace of mind knowing that Krystal Cancun offers parking on site. Car rentals in the area typically go for $5/day for a base model rental. A very popular option for travelers staying at Krystal Cancun would be to take a taxi or ridesharing service from Cancún directly to the hotel.

  • There is a restaurant at Krystal Cancun that can be used by visitors of the hotel. You can sit down or take food to go. Call the front desk at +52 998 848 9800 for kitchen hours. Guests staying at Krystal Cancun are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Krystal Cancun does have a pool on site that hotel guests may use. Be advised that hotels typically have rules associated with pool usage. momondo would advise you to check with the front desk before taking a swim.

  • 5.6 mi separate the front steps of Krystal Cancun and the city center of Cancún where you can keep busy with restaurants, shopping and of course Plaza de Toros, a very popular landmark in Cancún.

  • If you have questions about Krystal Cancun or your reservation, please call the front desk directly at +52 998 848 9800.

  • Yes, Krystal Cancun has Wi-Fi available to hotel guests.

  • Krystal Cancun does have a gym on-site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness center hours.

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