Hard Rock Hotel Cancun
5-star Hotel with Private beach
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo
+52 998 881 3600based on 1,293 reviews
per night
About Hard Rock Hotel Cancun, Cancún
Hard Rock Hotel Cancun photos
Hard Rock Hotel Cancun room price & deals
Hotel Amenities & Facilities
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Breakfast included
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Dining area
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Things to do
- Gift shop
- Game room
- Golf
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Basketball court
Family friendly
- Babysitting or child care
- Kid-friendly
- Child pool
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
General
- Family rooms
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Sea view
- Telephone
Accessibility and suitability
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
- Bathtub
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Health and safety
- Daily housekeeping
- Housekeeping
- Safe
Fitness
- Fitness center
- Tennis
- Fitness room
Bedroom
- Wardrobe or closet
Workspace
- Laptop safe
Hard Rock Hotel Cancun Reviews
Pros +
- Excellent service throughout the hotel. (in 23 reviews)
- "very clean, friendly staff, great pool and amenities." (in 52 reviews)
- The room I've stayed was amazing (in 22 reviews)
Cons -
- The worst hotel ever. (in 1 review)
- The Italian restaurant was a disappointment and the room service was worse. (in 5 reviews)
- "Kept the balcony doors closed 100% of the time, but it didn't help." (in 1 review)
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Hard Rock Hotel Cancun room booking info
Check in/Check out
Check in anytime after 3:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Frequently asked questions
How does Hard Rock Hotel Cancun compare to other 5 star hotels in Cancún?
5 star hotels in Cancún typically cost $549/night, but Hard Rock Hotel Cancun is typically available for $418/night, and is rated equally to its competitors.
How far is Hard Rock Hotel Cancun from Cancun?
There are 7.7 mi between Cancun and Hard Rock Hotel Cancun. The drive to and from the airport should be about 23min, depending on traffic. Take into account high traffic times, especially near more metropolitan areas.
What is the best way to get to Hard Rock Hotel Cancun from Cancun?
With parking available at Hard Rock Hotel Cancun, you could always rent a car for as low as $5/day and park it at the hotel. This would give you freedom while visiting Cancún. If you’re looking for a simple travel option from Cancun to Hard Rock Hotel Cancun, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.
Are there food options at Hard Rock Hotel Cancun?
Hard Rock Hotel Cancun does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hard Rock Hotel Cancun at +52 998 881 3600. If you are staying at Hard Rock Hotel Cancun, you are more than welcome to order food through the hotel’s room service menu.
Does Hard Rock Hotel Cancun have a pool?
Yes. Many momondo users traveling to Cancún specifically look for hotels with a pool. Hard Rock Hotel Cancun may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
How close is Hard Rock Hotel Cancun to Cancún city center?
5.9 mi separate the front steps of Hard Rock Hotel Cancun and the city center of Cancún where you can keep busy with restaurants, shopping and of course Parque Las Palapas, a very popular landmark in Cancún.
What is the phone number for Hard Rock Hotel Cancun?
You can reach the main line at +52 998 881 3600.
Does Hard Rock Hotel Cancun have Wi-Fi available?
Yes, Hard Rock Hotel Cancun has Wi-Fi available to hotel guests.
Is there a gym or fitness center available to guests at Hard Rock Hotel Cancun?
There is a fitness center available to Hard Rock Hotel Cancun guests.
What time is check-out for Hard Rock Hotel Cancun?
12:00 PM is the check-out time at Hard Rock Hotel Cancun. Late check-out may be available at the hotel's discretion.
How much is a room at Hard Rock Hotel Cancun?
Guests can currently expect to pay $508 on average for a night at Hard Rock Hotel Cancun, Cancún. Enter your desired travel dates in the form above to find deals starting at $333 per night.
Is there laundry service in Hard Rock Hotel Cancun?
Yes, you can do your laundry at Hard Rock Hotel Cancun. An iron and an ironing board will also be provided. You can ask for them at the front desk if they are not available in the room.
How many operators does momondo search for hotels in Cancún?
There are 4,213 operators available for hotels in Cancún as of April 2025.
When did momondo last update prices for hotels in Cancún?
Prices for hotels in Cancún are updated daily.
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Hard Rock Hotel Cancun location: Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo