SUV Rentals in Evans, Georgia

The car wasn't that clean

Yeah sure Hertz knows how to take the reservation ,,, they just don't know how to hooold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them. Had it not been for hertz employee Tabatha, the entire experience would have been a colossal fail in terms of customer engagement and satisfaction.

The cars I've rented from here have had a cursory cleaning. I had to wipe down the inside and clean the windows. There will still bugs stuck to the front of the car.

Car was very dirty when we picked it up. I was in Georgia and the rear defrost didn't work. I am from Boston and it was rainy so it made my travels difficult. I called Hertz because I rented the car until 10/12 but on the contract it said 10/11. I was charged a $28 dollar telephone call fee - insane. They wouldn't take it off even thought I was correct. My confirmation was the 12th. It also wasnt clear that I wasn't picking up car at airport - I had to take a taxi to get it. I also wanted to return my car at the airport since my flight was in the evening that night. The price would have gone up from $266 to $390 - to drop off at Hertz at the airport 15 minutes away - 5 hours later. Crazy. I will call and try to get my refund from them for the phone call I had to make because of their error.

We rented a car online, paid for an Uber to the location and were told there were no cars. I even called to confirm the rental just Imad there were no cars.

I was not able to utilize my reservation because of a lot of red tape that should have been resolved prior to booking. I almost missed my flight

I was unable to rent with a debit card and I had the money for the hold amount. It was very unfortunate I had an emergency my daughter had COVID and I needed to rush her to the hospital from her college and was unable to. Credit is important but we all know credit is sometimes messed up. If I was told to pay $1000 I would have because it was an emergency. The Chinese lady who went before me had no credit and no major credit card but the same association allowed her to rent even after telling her she could not rent because she acted as if she didn’t understand English he pushed it through for her totally wrong. I did not have a good experience. I rent from enterprise all time with a debit card and a hold of $300 the only reason I couldn’t rent that day because no cars were available at any location because of the last minute. This company should look into accommodations like enterprise if they want to continue great success. Or the people that work there should have a credit check and I can guarantee their will be no employees. In the meantime I’m working on my credit. This was the worst experience ever the associate was friendly but unfair how he took care of the last in front of me took him one hour to push her information through and left me hanging.

The car model was fine but it was dirty. There were crumbs on the floor. There was a German cockroach in the console.