Lexus car rentals in Virginia Beach

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

There was nothing to like. I didn't get my reserved vehicle and had to find a competitor in order to have a rental car.

The 3500 Virginia Beach Blvd Hertz Rental car is the worst rental car business I have ever encountered in 30 years of driving. The location is difficult to find, it has no signs inside our outside. Inside the office is dirty, water stains, lights missing, gear and random equipment stored haphazardly for customers to stare at, umbrellas and light fixtures on the floor. The system and pathway to see an attendant is designed poorly. 3 employees sat behind a small desk hidden in a separate room. One employee sat on a make shift seat. Counters we’re dirty. That’s just the physical aspects of the facility. Customer Service - non existent. The young lady attended to my rental informed me that I was too early to pick up my 10 AM reservation, at 9:41. I asked if there were other cars, she said yes - but my car wasn’t ready yet. What process are they using here? At 9:49 I was told it was okay to get a car. Zero sense After signing at the desk, I was again asked to sign documents while at the car. - that the employee stated was for the pet and smoking policy. I was rushed to sign the document in a very rude and aggressive interaction. I instructed her I was reading it, at which point I noticed the document was the pre departure photos, with an option declaring I had declined to have them sent to my email. She was rude, terse, and acted counter to Hertz Customer Service policies. I asked for it to be sent to me, and provided my email. Ironically, I never received the email. I don’t care about the dirty facility. I can handle a rude employee - but don’t lie or express incompetence to me about legally binding documents and then try to force me to sign them without reading. That’s not how this works. If I were the owner Of this facility; A) Find a new location, B) Take a week off and go through some pretty serious customer service training. Not going back. Telling all of my friends not to go back. Telling my insurance company to not do business with them. Telling the Auto Body company not to do business with them.

Custom service is very lacking! I pick up process was not pleasant because when I showed up to get the car I was told "you're lucky I have a car because you are over 30 minutes late." Drop was even worse because they closed earlier than scheduled and so I had was charged and extra day.

They gave my original reservation away after being an hour late, and I had to rebook anther vehicle(smaller, for more money) and sit at the airport(an hour away) for 3 hours before they were able to get me a car(economy was all they had available, even though I paid for a truck/suv). The lady at the Avis/Budget location in Virginia Beach(3664 Virginia Beach Blvd, Virginia Beach, VA 23452) was absolutely ZERO help and was about as rude as rude can be.

This Avis office allowed for a pickup at 1:00 pm when they closed at 1:00 pm. I was unable to rent the car.