Toyota car rentals in Seattle

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

👍

They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

The best customer service

Clean car. Employees were helpful

Overall good, a bit time consuming at check-in to find information but again overall good

The agent who checked us in with return in garage was very kind to help two elderly ladies (one in wheelchair) struggle with luggage and getting us to where we need to go.

I think I am going to rent again!!

I've got the car from Rentalcars.com who is the agent booked the car from Enterprise Rent-A-Car. I was paying for a luxury BMW X5 or similiar and didn't get it. Instead, it was a value-oriented SUV. I feel cheated and am very disappointed at the arrangement from Rentalcars.com . They seems to be Indian run company based in UK.

Great fast friendly service.

Very courteous and understanding.....was easy pick up and drop off.

Understaffed counter at rental center resulting in long lines. I waited in line for 52 minutes thus missing other commitments. I ended up renting from another agency as I could no longer wait without substantially impacting travel plans.

The car itself is efficient and drives well. The pickup was poor: had to wait 10 minutes for agent to come to the door to check me out. The car was dirty inside and out and a few items were in the car from a previous renter. It seems to be a one man show at the pickup location. Not good at all.

They wouldn’t honor my rental reservation and tried to charge me as a walk-up. It was a bad experience.

As someone who doesn’t use credit cards, I was not able to rent a car from Thrifty. I offered a to put 3 times what is required as deposit and was willing to show utility bills and car insurance for payment history. FICO is a joke and so is this debit card policy they have. All this being said, I realize the employees I interacted with don’t make these rules. They did their job very well (there was a very long line and it was the airport location) and were polite and tactful.

At close to midnight on got in a long line only to be told 30 min in that they won’t have cars for most us that night. If we have a hotel we should go there and come back in the morning. Being that I need to get to Portland asap I left the line and rented from Budget.

There are always extra fees when u get there Long line to get the car and for the drop off

Very friendly staff

I didn't realize that the car rental facility wasn't at the airport. I called them, however, and they kindly picked me up and dropped me back at the airport at the end of the rental. I should have done my homework before but they were very pleasant to deal with.

My experience was terrible. Despite making a reservation with Hertz in March, they didn't have the car I reserved and made no attempt to find me an alternative. They cancelled my reservation and did not give me a refund. I will not be renting with Hertz again.

Pickup was delayed by 1 1/2 hrs. even though we had a set time. Dropping off though was terrible. The Clayton, Missouri site was to close by Saturday/noon. We got there at 11 am only to find the place closed. Instructions on the door stated to drop off original receipts and key in the drop box. Problem - there were only three parking spaces available and they were all filled! The 1-800 number for assistance is a terrible phone tree without an option to leave a message. We ended up parking on the city street and hoping the car wouldn't be ticketed. We had to wait until Monday morning to confirm that they had found the car (we had left a note to its whereabouts). This is our second bad experience with Hertz. The people at the desks are just fine but the company policies are not customer friendly.

They gave our car away and didn’t have another one available for another 4 hours after our scheduled pickup time. Terrible experience given we had made the reservation 3 months in advance.