Car rentals at Seattle Lake Union Spb Airport

Extremely dirty car. Clearly hadn’t been cleaned from the prior return or maybe even multiple rentals.

The budget location was closed when we arrived, even though we were on time for our pickup. When I called budget to try and get a car at another location, they said they were completely booked out. I had to scramble to get a new rental from another company. Won’t be going back to Budget.

The tyres on our Mustang were so worn as to be unsafe. We discovered this when we had a puncture. We replaced all 4 tyres and Budget reimbursed us. But the car should never have been rented out with such tyres.

Insurace was 3x more expensive

The desk staff was very helpful. Hicham made sure the car I received was clean, as the one I originally booked smelled of cigarette smoke. He gave me a different car without me even asking.

Agent sometimes need to be flexible with customers I do not think I have to pay full day for extra 2 hours to keep the car if needed

Ellen who works at the Avis in downtown Seattle was very helpful and fast.

It seems all businesses blame mediocre service on Covid when in reality they have grossly cut down on employees and its services. Ads generally offer more than they can deliver, especially when it comes to really clean from last customer to the next. This was true for our vacation experience with almost all hotels and car rentals. We rented in from Avis in downtown Seattle and wanted to return at the airport. This was impossible on-line without doubling the rental fee. However, Avis in Seattle was able to do it for an additional fee of about $200 plus $75.00 fee for the agency to return it to Seattle (about 25 minute run). Considering our time restraint and the cost of an uber it was a "deal". We had to wait almost an hour at time of rental. The car was quickly washed but I doubt any cleaning (except possibly vacuuming) was done, so bring lots of wipes. The Avis agent was very nice and did her best with so many customers in line. Upon return at airport, Avis garage agent would not give us a receipt and when I inquired about the total cost it was $400 higher than our rental contract! Had to go to Avis airport rental office stand in line and then haggle with agent who finally agreed to honor the original contract and I got a receipt. Luckily we were not in a hurry to catch a plane.