Volkswagen car rentals in SeaTac

I never even received my car, it was a complete disaster and I will never use kayak or Payless again.

Extremely rude staff. Attempted to rent me a wrecked vehicle and when I denied it said it would be a few hours until another of the same class was available. Check in process no one was there. An AVIS employee said to just leave the keys in the car. No inspection, etc. I travel for a living and this is about my 3rd poor experience with Payless. I will pay more money for better service, shorter lines, and kinder staff. Will not be using this company again

The assistants at the counter left early, so we were without a car upon arrival. We had to take a taxi to the house, then arrange a 2nd ride the next day to go back to a Payless location. The assistant at that location refused to give any sort of refund or credit for our missed day or our taxi fare. So we paid for the first day, despite being screwed out of the car for that day, and $50 for a taxi ride. Not professional at all, would NEVER recommend or use this company again.

price could be better

There were no cars available despite my confirmed booking.

We had a great experience however when returning the car I wish the check in attendant ask me for the key fob - had to rerun it after airport security. Just a stressful! And of course I am to blame to!

Very efficient pick up & check out. Reasonable price. One of the warning lights went on indicating low tire pressure but everything else was fine.

The problem resulted from not being able to change my reservation. Sixt won't charge it because it's booked with kayak, and when you try to change it with kayak your stupid system send you to sixt that won't allow you to change the reservation. So 2hrs on the phone with sixt

The staff at SEA were kind and helpful, pickup was easy. I had to call customer service mid trip to extend my rental. Spoke with a few different people who were all helpful, and in the end I was able to get the extra days I needed. Drop off was simple for my early flight. The vehicle was a newer model in good condition. I had no issues with the vehicle and felt comfortable the entire trip.

Picking up was a long and tenuous process. Huge lineup and only 3 agents working, easily the slowest of all rental companies in the building. The agent was clearly frustrated and tired and was not friendly at all. When we arrived at the car the exterior was dirty and there there was a rock chip in the window that was not noted, trying to find someone to report it to was not easy either. When we dropped the vehicle off at the LAX the few people we tried to ask questions of were rude and lacked answers. Finally found our own way. I chose Budget not for the price but because I had had good experience in the past, next time I will go with someone else.

The line to check in was 2.5 hours long and then they had NO cars.

Specifically paid to rent a full size suv and the counter lady would only give me an electric smart car. As we walked past numerous SUVs parked next to the smart car we had to plead with the attendant in the garage who stated they had plenty of SUVs to get us what we had already reserved

Pick up and drop off service was super efficient and easy. Very impressed. Car was clean as new and very comfortable. But the price felt way too high.

Rates were too high for a one day rental- the return was a pain and the Avis app did not help. I had to call and basically had to figure out on my own where the return location was located. Then was asked- did you take a picture of mileage and fuel tank level.

I wait 30 minutes in line to get to the Avis counter to pick up my rental; that I had booked online and performed my pre-pickup registration to allegedly make the process easier. Then it is 10 minutes at the counter. My card is in the machine and the worker is down the way calling the garage for my car. Then she returns (after another 5 minutes) with the manager to tell me there are no cars for my destsination, and that allegedly, there haven't been any for 24 hours. And that the online system should not have allowed me to make a reservation. Maybe true, maybe not. Because while I was waiting on the salesperson to call the garage the salesperson to my left is selling a rental (one-way to the same location that I'm headed) but at 1.5x the price that I booked online. So, you tell me. I don't know if they guys next to me got a car or not because I was rushing to the next car rental locations but since it was 1 AM, they were all shutdown. Avis wasted my time, screwed up my plans, and made it almost impossible to find an alternate plan, resulting in me having to get a hotel room.

While the staff was friendly and efficient, I felt that there was inadequate staff at the pickup location to handle the volume resulting in a lengthy wait.

The car was covered with scratches but otherwise in good condition.

Loved the speed of the rental process. Speed at the reservation desk was quite good - maybe 3-4 minutes. Got off the elevator, spoke to a rep and were driving out in less than 5 after that. Fastest rental experience I've had. Even got to pick our vehicle, and picked the newest one with all the features...which my kids LOVED!