Ford car rentals in SeaTac

Terrible

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

All went well according to our plan with pick up and drop off with friendly customer service, and I’m very pleased with the staffs.

My reservation was canceled when I got there to pick up the car

Heather was amazing in Palm Springs

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

The car was too old.

Rented a car with them. Got about 6 hours before the back left tire was flat. Had the people come to change it and they said that that car should have never been rented and it was a disaster, waiting to happen. When the people came to change it, they tried to get the specific piece for that specific car out of the back and it was not there so they could not change the tire. I ended up having to wait a couple days until another tow truck came and loaded the car onto the back, then had to ride with them two hours to the nearest shop so that I could get a different car and drive two hours back. They refused to just send a new car to me, and I still ended up paying for more than half of my rental even though I only got to use the car two out of eight days.

Not expecting to be charged a "location surcharge" not mentioned in my Kayak booking. The booking was around 88$ (I recall) the location surcharge is 51£ (about 65USD) so the booking for the car is almost double. How can one rely on Kayak when making a booking?

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Great! Clean car, friendly staff, easy drop-off

Handling of costumer at the desk was very poor. I was denied for the car I had booked and after wasting one and a half hour at desk we were upgraded. There policy was not clear.

The easiest and friendliest car rental process ever! Booked online for Nelson Airport pickup and return Feb ‘24. Cheerful and helpful man at the desk. No surprises. Smooth process. But be aware that there is an extra surcharge for the airport ( ours was $45).

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Excellent vehicles for great price. Could have more shuttles or larger shuttles to carry larger groups with luggage

I like most the cleanliness of the car.

Very good