Ford car rentals in Salt Lake City

Not available the car i want to rent…

The front desk tried to con me into paying for an upgrade, saying there were no intermediate cars available and I would have to wait for a car if I didn't upgrade. I declined the upgrade and proceed to the parking garage to "wait" for my vehicle which was sitting there ready for me when I got there. The car had several scratches, cigarette burns in both front seats, and smelled faintly of cigarette smoke. The attendant in the parking garage was very helpful and thorough with documenting everything to ensure I wasn't held responsible for any of it.

I didn’t get a car because Payless ran out of them, and told all customers in line that it will be at least 6 hour wait. The manager said this applied to everyone, regardless if you had a reservation or not.

This place is a scam. Please stay away specially the gentleman on the left.

Online the deal was supposed to be all fees included for 50 dollars, more hidden fees totaled over 100 dollars.

They nickel and dime you on insurance, unfriendly staff, inconvenient location.

Poor customer service. Lady was rude

Staff were excellent and very patient. There was a longer que than expected but the staff were professional and worked through it within 30minutes. Overall easy pickup, signing of docs and drop off. 10/10

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Incomprehensible time for drop off, while the staff was made by 3 people and they were all doing something else and prioritize pick up clients.

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

The line was long, not enough staff working. They were all working very hard though!

Easy to find counter and vehicle. Easy return process

Not enough agents at rental place. Long waits.

It took us over an hour to get the vehicle due to a long line as well as having to be out on a waiting list. There were only two employees working. They also did not honor my gold status for expedited check in. Worst experience I’ve had with a car rental agency

Trying to get help with our account was not optimal. The responses we got were" I didn't know how to do that " and "Did you try the web site or email address." If I can't get him free a real person,that tells me the internet is not going to be any better. I'm not that proficient with computers and prefer talking to people .

All in all, everything went well, except for one small detail. The technical condition of the car leaves much to be desired. Throughout my journey, there was a huge hum and vibration in the rear axle of the car for over 2,000 miles. It looked like a wheel bearing malfunction, or unfinished wheels were very unpleasant to drive all the way, whether you would reach the end point or not. All the way, I had to listen to very loud music so that Togo wouldn't listen to that sound.

The pick up and drop off to their off site location was seamless. The staff behind the counter were less than helpful or nice

Pickup and drop off was easy. They charged me a crazy amount in fees to rent from them. The vehicle was not very clean and pretty beat up on the outside of the vehicle. It had a vibration when driving and always pulled the right making it not very comfortable to drive

The shuttle was slow. The store was filthy. They said they couldn’t use my Apple credit card for the deposit. Even though it’s a valid credit card. Then wouldn’t take my debit card. Waste of time.