Volkswagen car rentals in Salt Lake City

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Terrible I did not receive the car due to unexpected reason related with my driven license. All other rental car companies offered me a car. In addition, three times I asked them if I will be charged, the answer was clear received from them: No sire , you cannot be charged. I was charged accordingly without any pre-notice. The worse services that I have ever received and I am a bossiness traveller from 16 years. Shame on them. My company will get in contact with them. I will not recommend at all this Fox company. No more comment. I am still negatively surprised of their atitude.

Everything was great

👍

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Awful! Just awful! Too far from the airport behind a gun range. Dirty office up stairs. Rude workers.

Best service and staff experience perhaps ever for a car rental. Beware that Economy car will really be an Economy car. Book larger if you really need it.

We requested airport pick up and return, but was told we had to Uber to downtown location to both pick up and return. This was hard considering there were 6 of us with luggage! Cost us in Ubers to drive 5 miles, with no offer to assist by enterprise staff!

I will never use Kayak again to book a rental. I entered the dates of my trip but they defaulted to something else when I booked the trip and then I was unable to correct the dates and my money was not refundable. I have had great experience with Enterprise in the past, and purchased my current car from them, but this experience with Kayak has completely soured my feelings. I rebooked a rental though Hertz, and while it cost more, it was a great experience overall. I will book directly with Hertz for my future needs.

The line was long, not enough staff working. They were all working very hard though!

Easy to find counter and vehicle. Easy return process

Not enough agents at rental place. Long waits.

Great rental experience !

If you do not have a credit card , you cannot rent a car from a place to another. You have to bring back the car at the same place where you did take the car. And that despite kayak approved the trip. So i could not have a car arrived at the airport as expected and planed for my trip to another airport. I had to find a solution by myself with a competitor and it was for sure more expensive. If you do have to rent a car from a place to another and if you do not have a credit card but only a debit card as me do not use kayak as they will put you in a delicate situation.

Buick enclave was superb. Check in at SLC was stress free. Returning the car was quick and easy

It took us over an hour to get the vehicle due to a long line as well as having to be out on a waiting list. There were only two employees working. They also did not honor my gold status for expedited check in. Worst experience I’ve had with a car rental agency

Trying to get help with our account was not optimal. The responses we got were" I didn't know how to do that " and "Did you try the web site or email address." If I can't get him free a real person,that tells me the internet is not going to be any better. I'm not that proficient with computers and prefer talking to people .

All in all, everything went well, except for one small detail. The technical condition of the car leaves much to be desired. Throughout my journey, there was a huge hum and vibration in the rear axle of the car for over 2,000 miles. It looked like a wheel bearing malfunction, or unfinished wheels were very unpleasant to drive all the way, whether you would reach the end point or not. All the way, I had to listen to very loud music so that Togo wouldn't listen to that sound.

Britney was so amazing and well represent by budget car rental she was super delighted with smile, very good customer service experience. I was very happy and pleased I will continue to come here were I was treated with respect and formal.

Customer service was terrible at pick up and the wait was long. They charged a different price than quoted. It was good at drop off.

Booked thru Kayak, but Hotwire was somehow involved. Budget didn’t have the kayak/Hotwire reservation details, so basically had to rebook at the counter. Also the vehicle rented wasn’t available, instead of minivan we got a passenger van. Big difference, those aren’t “similar”. Had I known the minivan wasn’t available, I would’ve have rented elsewhere. Very poor booking experience.