Volkswagen car rentals in Salt Lake City

This place is a scam. Please stay away specially the gentleman on the left.

Online the deal was supposed to be all fees included for 50 dollars, more hidden fees totaled over 100 dollars.

They nickel and dime you on insurance, unfriendly staff, inconvenient location.

Incomprehensible time for drop off, while the staff was made by 3 people and they were all doing something else and prioritize pick up clients.

When real busy extra personal on the desk

Great, staff was very helpful and efficient. Only complaint is how long the shuttle took picking my party and I from the airport, aside from that everything was excellent.

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

The line was long, not enough staff working. They were all working very hard though!

Easy to find counter and vehicle. Easy return process

Not enough agents at rental place. Long waits.

It took us over an hour to get the vehicle due to a long line as well as having to be out on a waiting list. There were only two employees working. They also did not honor my gold status for expedited check in. Worst experience I’ve had with a car rental agency

Trying to get help with our account was not optimal. The responses we got were" I didn't know how to do that " and "Did you try the web site or email address." If I can't get him free a real person,that tells me the internet is not going to be any better. I'm not that proficient with computers and prefer talking to people .

All in all, everything went well, except for one small detail. The technical condition of the car leaves much to be desired. Throughout my journey, there was a huge hum and vibration in the rear axle of the car for over 2,000 miles. It looked like a wheel bearing malfunction, or unfinished wheels were very unpleasant to drive all the way, whether you would reach the end point or not. All the way, I had to listen to very loud music so that Togo wouldn't listen to that sound.

Exceeded expectations. Only concern is car displayed message that service is needed (probably just an oil change but nonetheless).

Great customer service, awesome selection of clean and up to date vehicles.

Quick easy and friendly.

Best service and staff experience perhaps ever for a car rental. Beware that Economy car will really be an Economy car. Book larger if you really need it.

We requested airport pick up and return, but was told we had to Uber to downtown location to both pick up and return. This was hard considering there were 6 of us with luggage! Cost us in Ubers to drive 5 miles, with no offer to assist by enterprise staff!

I will never use Kayak again to book a rental. I entered the dates of my trip but they defaulted to something else when I booked the trip and then I was unable to correct the dates and my money was not refundable. I have had great experience with Enterprise in the past, and purchased my current car from them, but this experience with Kayak has completely soured my feelings. I rebooked a rental though Hertz, and while it cost more, it was a great experience overall. I will book directly with Hertz for my future needs.

Great rental experience !

If you do not have a credit card , you cannot rent a car from a place to another. You have to bring back the car at the same place where you did take the car. And that despite kayak approved the trip. So i could not have a car arrived at the airport as expected and planed for my trip to another airport. I had to find a solution by myself with a competitor and it was for sure more expensive. If you do have to rent a car from a place to another and if you do not have a credit card but only a debit card as me do not use kayak as they will put you in a delicate situation.

Buick enclave was superb. Check in at SLC was stress free. Returning the car was quick and easy