Toyota car rentals in Oranjestad

The first car I received was unfortunately, difficult to drive because the transmission was subpar. I called the rental office and they immediately told me that they could give me a different car. The second car I received was much better and I had no problems with it during the month of rental.

Customer service from the shop in Aruba was excellent.

Easy as can be for pick-up and drop-off. We had a tire go low and just drove it in and they put a new tire on immediately. Highly recommend!

Very nice

Car was all ready and clean. Last few times I rented the car was not clean. Everything was ready. All I had to do was sign and drive. They would not pick me up. I had to take a cab which costs me $17 to go get the car.

The people at the desk were extremely rude and they make you sign a document that seems to be a presigned, blank check for damages to the rental car, which did not seem like standard practice. In addition, our rental reservation was not honored, instead we were bullied into paying more for a car of equal size (They said it was bigger, it was most certainly not) because the car we reserved was not available. However, the math did not add up. They claimed that it would cost me an extra $15 total, but when it was all said and done, everything cost about &100 more than expected for just a few days of rental. In addition, kayak has not been very helpful, not we’re carrentals.com who this reservation was booked through, as I already reached out to them and explained my dismay over this whole dishonest encounter, but they haven’t even responded now 5 days later. If I were you, I’d book directly with a car rental company like budget so that one of these companies can take your money and then claim that the other company has your money and that they still require that you pay more.