Jeep car rentals in Omaha

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

We turned the car in later than expected, but they did not charge us extra. Great customer service!

Location of Alamo….make a note on 2nd floor of parking garage. If driving there and not coming from flight. Other than that excellent

Our flight into Omaha was delayed and we didn’t arrive until after the Alamo rental counter closed at 1:00 AM but the rental agent that helped us in the garage with pickup and checkout was absolutely FANTASTIC! He couldn’t have been friendlier or more helpful.

It was great

Nothing

WE FOUND THE EXPERIENCE TO BE VERY PROFESSIONAL AND PLEASANT. THANKS

I reserved the car for noon pick up, which went through. I got there to pick up my car, and the place closed at noon. There was no indication that it closed at noon when the reservation was made—which made for a difficult situation since I had flown in from out of state. It took over an hour and a half on the phone to solve the issue, and was transferred or redirected to non-working numbers! When I got to speak to the individual who handled the situation, they were terrific. They were also able to check and see that the door of the rental location was locked at 12:01. My question is, why would they allow a rental to be reserved for noon pick up if that is when they close, and why did they not call the renter to see if they were still in need of the vehicle. I worked for a Hertz competitor for many years, and we tracked flight arrival times of contacted clients if they were late so we could make arrangements for them or wait for their arrival! A stressful situation when traveling due to an elderly father's health!

Hours open might be increased to include Sundays

where to pick up of a car at the Omaha Nebraska airport. From the very beginning, a very rude woman came up to her Uber driver and yelled at him very loudly for him, dropping us off there. He had to drop us off there because we were not getting off of a flight you're coming from somewhere else. She did not have to do that. I think it took us about 60 to 90 seconds to get out from the car and he left. Ever since then the lady at the counter was rude, snippy, bitchy all of them there, Palos, and Avis. They SUCK!! DO NOT RENT FROM AVIS/PAYLESS!! ** we got a dodge charger which I thought was really fun but the whole car was so smoky like smoky smoky. We didn't wanna go back to the rude person at the counter so we just sucked it up.

Customer service was outstanding

Friendly staff, very very efficient! Thank you for your efficiency and friendliness.

My rental was not found,I called to have it picked up at a different time and this lady on the phone who’s name I forgot was completely unhelpful and unprofessional she must had a rough morning or night and went from saying they were trying to find me a truck to flat out never mind we don’t have one,like hours from when I needed my rental, I would definitely not recommend.

Pretty straight forward process to rent a car.

They don’t clearly state they will charge an additional insurance fee on top of what I paid. Plus they weren’t extremely helpful or friendly.

They don't make it obvious that there rentals are only allowed in the state you are renting them from and the surrounding states. They will tell you it's in the fine print.