Lexus car rentals in Newark

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Your employee was so helpful in finding a vehicle for all 6 of us after our flight was cancelled! She was the best!!

Kayak allows you to book a reservation with Dollar (and takes your money!) even when they have no cars. Beware! Just because you have a confirmation number does not mean they have a car for you! You have to call and verify with Dollar directly.

They way overbooked - got to the counter and they told us they didn't have any vehicles - never even got the rental car

The line moved slowly and the attendant lacked clear communication

SUV was a bit older

Windshield had old stickers all over it

Waited for over an hour. Staff sat on mobilephone texting, while he was waiting for some sort of conformation for another customer. He could easily helped me out while he waited. When it finally seemed like I was going to get help, an acquaintance of this man came walking in, he ended up helping her instead of me.

very easy and plesant

They charge me for insurance without my consent and refused to reimburse me afterward. Very disappointed and unprofessional.

I didn't use Thrifty. I used Budget. There was a line of about 10-15 people, almost out the door or the building. When I finally get to the counter I was told they didn't have any cars left, so I would have to wait. After a short period they said they found a car for me. They didn't ask if I wanted insurance. The didn't ask if I wanted to fill the gas, or have them fill for a fee. They didn't ask if I wanted to use the transponder for tolls(which didn't work). They didn't tell me why the charge was $500 instead of $250 for a 2 day rental. I had to ask all those questions. I was given a receipt and told a parking spot number. The vehicle had significant roof damage and some dents/scratches to the front end. They never provided any instructions. They did not tell me I had to open the door on the toll transponder to use it. When I did open it, it didn't work. Budget might as well get rid of all the people they have working and set up a couple kiosks. It would be faster and more informative, as I felt like I was asking all the questions and doing all the work anyway.