Volkswagen car rentals in New Orleans

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Car wasn’t super clean- which is fine we have definitely rented worse. Clerk wasn’t happy that we booked 3rd party and discussed how it impact their job to make it harder by having to enter information provided by renter- then Tried to add on 1200 worth of insurance- wasn’t happy when I declined and argued about it. Girl that was there when we returned was very monotone and irritated with myself and previous customer

When we arrived there were two clerks who moved slower than molasses on a January morning. The gentleman at the Budget counter was argumentative and rude. The lady was a bit more with it but disinterested in helping very much. We were in St. Louis because my partner was dying, my son and I needed to get there as soon as possible. We reached out to the online provider, and they were very helpful. I am so glad they were able to assist us in changing the reservation and obtaining the rental vehicle. I will not use Dollar services again.

I accidentally went to the wrong pickup location and they were kind enough to drive the car to me saving me another cab fare. They also dropped me off at the water taxi after I returned, all free of charge. Can't say enough good things about this location!

MSY airport rental pickup and drop off is terrible Still use old rental area fro old airport give yourself at least 30 min in transport time

I had a reservation for 361$ … when I got there they told me almost 800$ argued my way to 450$.

Location was easy to access

Quick, easy, very friendly and personable people. A LOT better than who I used to (AVIS) deal with all the time. Never deal with AVIS again - HERTZ ALL THE WAY, ALWAYS!!!! Thank you guys!!!

Confirmed rental car was not available. Annoying

Excellent customer service!

The front office was unorganized and unprofessional. Car wasn’t ready until three hours after the pick up time.

The car smelled and they didn't have the SUV we ordered so we were in a smaller vehicle.

Reserved the car for noon. When I showed up, there were no cars available. Had to wait until 2pm for a car. This caused a significant delay in our plans for the day as we were going to visit two different tourist attractions outside of Nola. With the delay we were set back and couldn't do the things we had planned. Had to re-route our trip on the fly.

Car was not ready at pickup , we had no option but to take a car that was in my opinion not comparable to a ford edge. But as avis was closing in the next hour we were forced to take a car less than expected. The car had several issues. One of the tires half-flattened daily and all tires were worn out, hardly any profile. Also issues with the door locks. First time in my life a very bad experience with Avis. Tried to change the car but for these kind of issues Avis cannot be reached.

Our reservation was for 10a and we were not in a car until 11a because there was no car ready for us. The desk person really didn't know how to creatively problem solve and had to wait for a manager who then had to call another location to bring a car - that could have been done at the time the desk person knew there wasn't a car for us to pick up. We were an hour late into getting started and then as a result got caught in a storm that had we left on time we would have avoided. Overall very poor - what is the point of a reservation and appointment if you have no car to rent? If we needed to go to another location you just simply should have told us that and saved us an hour of our life.

1st of all, no one appreciates poor personal skills at a customer service face to face situation. After that, was instructed to the appropriate number to get my vehicle. I see a wheel cover less banged piece of garbage with significant vehicular damage to its quarter panel, a vehicle I personally would be embarrassed to be seen in! I went right back in and told the agent exactly that saying no way am I taking that car. Without an apology, perhaps even expecting me back, they subsequently gave me keys to another vehicle about 4 spots away, a beautiful Hyundai Sonata with all the bells and whistles (except Sirious radio). Why Avis , who I really respect as a rental company, would not have given me that car originally I have no idea. Because of the “2” vehicles involved, my ratings are what they are. Turned out well, but not without unneeded issues. Take that car off the lot Avis, don’t embarrass the company.

Very complicated pick up. Doesn’t accept insurance with credit. Obligated to pay for extra insurance. It took 1 hour to pick up the car. Drop off was efficient.

Awful, awful company. NEVER, EVER RENT FROM ACE OR NIFTY. The reservation said unlimited miles. After I took a cab to their scary rental location on Poydras, I was informed that unless you have a round trip airline ticket to and from New Orleans, you only get 125 miles and then you are charged per mile. IT DID NOT SAY THIS IN THE RENTAL ADVERTISEMENT. Do not try to save a few dollars by using this cut rate, awful company and stick with the national rental companies.

The Manager was rude. She was not clear on the insurance policy. She did not have very good customer service skills. I had to go with another rental coming after taking a Lyft to pick up rental. Had the same insurance issue with the next rental company. Was able to get rental from other company because the agent was clear in explaining the insurance policy.