Ford car rentals in New Orleans

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

I accidentally went to the wrong pickup location and they were kind enough to drive the car to me saving me another cab fare. They also dropped me off at the water taxi after I returned, all free of charge. Can't say enough good things about this location!

Terrible customer service. Tricked you into renting electric car when it doesn’t nor do I want an electric car. And still charged you.

Agents were helpful. Convenient location in HST station. Easy to return.

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

My flight got cancelled. Their offices closes at 5pm. I got in on a new flight at 8pm. And was not able to pick up my car bc office was closed. I am looking to get refunded but there doesn’t seem to be much hope. They should disclose their office closes at 5pm. Before you book.

MSY airport rental pickup and drop off is terrible Still use old rental area fro old airport give yourself at least 30 min in transport time

I had a reservation for 361$ … when I got there they told me almost 800$ argued my way to 450$.

Location was easy to access

Quick, easy, very friendly and personable people. A LOT better than who I used to (AVIS) deal with all the time. Never deal with AVIS again - HERTZ ALL THE WAY, ALWAYS!!!! Thank you guys!!!

Confirmed rental car was not available. Annoying

Excellent customer service!

Car was not ready at pickup , we had no option but to take a car that was in my opinion not comparable to a ford edge. But as avis was closing in the next hour we were forced to take a car less than expected. The car had several issues. One of the tires half-flattened daily and all tires were worn out, hardly any profile. Also issues with the door locks. First time in my life a very bad experience with Avis. Tried to change the car but for these kind of issues Avis cannot be reached.

Our reservation was for 10a and we were not in a car until 11a because there was no car ready for us. The desk person really didn't know how to creatively problem solve and had to wait for a manager who then had to call another location to bring a car - that could have been done at the time the desk person knew there wasn't a car for us to pick up. We were an hour late into getting started and then as a result got caught in a storm that had we left on time we would have avoided. Overall very poor - what is the point of a reservation and appointment if you have no car to rent? If we needed to go to another location you just simply should have told us that and saved us an hour of our life.

1st of all, no one appreciates poor personal skills at a customer service face to face situation. After that, was instructed to the appropriate number to get my vehicle. I see a wheel cover less banged piece of garbage with significant vehicular damage to its quarter panel, a vehicle I personally would be embarrassed to be seen in! I went right back in and told the agent exactly that saying no way am I taking that car. Without an apology, perhaps even expecting me back, they subsequently gave me keys to another vehicle about 4 spots away, a beautiful Hyundai Sonata with all the bells and whistles (except Sirious radio). Why Avis , who I really respect as a rental company, would not have given me that car originally I have no idea. Because of the “2” vehicles involved, my ratings are what they are. Turned out well, but not without unneeded issues. Take that car off the lot Avis, don’t embarrass the company.