Volkswagen car rentals in Memphis

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

customer service at hertz airport location is unbelievable. Representative and managers are very rude and unprofessional. They don’t accommodate you unless they’re feeling like it. Would not recommend

Difficult experience processing my credit card. That’s never happened with any other rental agency.

Huge line for pickup at MEM. Location was understaffed. Team there was working very hard, but closed while passengers were arriving late. Rental car was filthy -- likely no time for staff to clean it. Dropoff at BHM was very easy. It seems like Hertz needs to increase/lengthen its staffing model at MEM.

All good . No complaints.

I booked with another rental car company. I arrived at 9 PM to find 16 other customers waiting for cars that they had reservations for. I immediately booked a car with Alamo, picked it up and was on my way in about 15 minutes. Thank you so much for saving the day.

Age Restrictions

Made a reservation for a car, got a confirmation. Then on the day I was supposed to pick it up, got a phone call from Enterprise that they didn't have any more cars. They offered to call me if any came in, but I cancelled the reservation. They should never have confirmed my reservation.

No worries about my conformation. Pickup was quick and easy.

A van that was not broke, wasting 3+ hours figuring out how to resolve it myself, and an unsympathetic branch that offered a measly 10% off the rental after having safety issues in a van with 3 adults and 4 children.

Avis is terrible! Would not recommend. They cancelled my reservation 3 days before pick up! I had reserved a car in March and cancelled in June. Staff left and voicemail then wouldn’t answer the phone. Finally got ahold of someone and they were extremely unhelpful! Would not recommend!!

I made the reservation but when I arrived at the counter the agent said they didn’t have any cars. This is terrible service

The car was dirty and smelled like smoke.

It took a hour and a 10 min to do the check out and pick up the car. They had 1 person working the counter and over 20 people in line. Changed the rate on me approx 20 higher at the counter. After check out went to get the car and had to wait 20 min for them to clean it. Then went to leave and no none was at the check out area and had to wait another 10 min. The process of picking up the car was longer than my flight from Virginia to Tenesee. Terrible experience with budget. Staff was friendly but grossly under staffed.

NA

Great car at a decent price especially compared to Hertz or Avis.

The internet was down, had to wait 4 hours to pickup the car.

The vehicle was provided to be three hours late, causing me to be late for the errand I was traveling for. Moreover, the vehicle was a downgrade from what I had rented and came smelling terribly

They did not have a car for me when I checked in. They told me to wait two hours and they would call me. They never called and they did not answer the phone when I called them. I called Kayak and not even Kayak could get a hold of them. Also the waiting area was just the dirty parking garage wall.

Got to thrifty desk - no one in attendance -told by other customers that there was a 2 1/2 wait and no guarantee of a car. Cannot understand how you can book a car and then when you arrive no-one to serve you and then no avenue to cancel or contact the hirer. Will never use this service again. Totally the worst customer service I have ever used.

Friendly associates, ease of pickup and drop off. Vehicle was spotless.

Online experience sucked from beginning to end