Ford car rentals in Knoxville

Great. Return was easy.

Excellent. But they should have told me there was a toll sticker on the front window.

Excellent service.

Angel was very nice and helpful during check out. No issues with return.

all was excellent. still too expensive but that's what it is

Fast, helpful, considerate.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

They did not have a car ready. Would have had to wait 2 hours. I heard a gentleman say he had been there 3.5 hours. Got a car someplace else. The workers wee great, professional and kept their cool. Not having a car ready was the issue.

Service

Easy pick up and drop off I was pressured to purchase insurance despite having my own coverage Charged extra because of paying tolls before hand because driving outside San Juan Charged extra for a second driver Paid more than double the price quoted

Having to pay $310 for a rental for one day is crazy. It never happened.

Great service but vehicle smelled like cigarettes and was dirty

The car had stains all over the inside from previous people. The smell was horrible like rotten milk. In the rain the brakes locked when going down a hill and was extremely dangerous. The cost of the car should not have been what it was.

Just having difficulty with the returning of required deposit for using Visa debit card to my account. Have only received one deposit out of five rental agreements. Expediting the return of $300 I would think is very important to anyone renting with Enterprise. Otherwise, there are a great company with excellent customer service.

I didn’t like that I was quoted $76 and paid $240. :)

Even though a reservation was scheduled for a vehicle pick up for an hour earlier, the vehicle was not ready. Enterprise scrambled to get me a vehicle and it was dirty and not prepped for delivery. The Dodge Journey was one of the most uncomfortable vehicle I have ridden in. No map ability on dashboard screen to access or Bluetooth from phone. Very disappointed in my choice to use Enterprise

So smooth.. fast pick up, friendly 2 second drop off. CLEAN CLEAN car.. wonderful prices.. will use again

Absolute Nightmare!!!!!

We received excellent customer service. There is nothing I can think of that would have made the experience any better.