Ford car rentals in Chicago

Awesome! They are so nice! Highly recommended! Thank you so kuch ROUTES CAR RENTAL CALGARY YYC🫰🏼

Was told at the front desk I wasn't allowed to pick up my rental even though I paid for it.

I rented twice. The first time the line was long, but it moved along at a fair pace. There was only one guy working at the counter. I didn't know I was supposed to give the guy outside my contract. So, I waited over an hour before someone told me. Once I gave it to him, the car was available in 5 minutes. Not sure if it was my mistake or they didn't tell me. The next time I rented there was not a line and I checked in, did the paperwork, handed in my contract and was out the gate within 10 minutes. The price was great and the staff was great.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Everything was great

👍

They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

The lady at the counter at Chicago Ohare pickup fought me for 45 minutes and did not want to honor what we booked (in this case a 7 seater SUV). It wasn’t so much the make and model as these aren’t guaranteed but more so that we needed 7 seats which was guaranteed per our reservation. She told me multiple times they didn’t have any 7 seater vehicles. Finally, after 45 minutes, I got the car type that we reserved. She was rude and unpleasant. Would not recommend renting from Alamo in Chicago!

It was a good experience, good customer service and easy process. Only down side was that the car was not clean around the dashboard and gear control area and I had to use wipes to clean it.

Alamo charge me an absurd amount of money to change the return airport from O’Hare airport to nearby midway airport. Beware.

Guys working at the enterprise were great to deal with.

Pleasant, helpful, and attentive. I will rent with them again.

Great customer service

Car needed multiple repairs, was no safe driving at highway speeds.

I was charged for an upgrade without being asked if I wanted an upgrade. I was charged for a full tank of petrol when I said I didn’t want that option(this was later refunded). The check-in agent was 100% on the hustle - unexpected from a ‘reputable’ company and after a long flight.

Avis staff was helpful and very friendly.

Got a surprise charge for about 70% more than pre paid quoted price. Also the car was a lot smaller than class reserved. Won’t be renting from them again

Called to see if I could extend 12 hours they told me it would be more then I paid for 3 days.

The over all experience was great but the rental car cost me 500 dollars for a 2 day rent for a mid size car.