Electric car rentals in Chicago, Illinois

Personnel was very nice. Car was clean and it drove smoothly.

The welcome experience was excellent the counter service was 10/10. Unfortunately the drop off was 0/10 completely disorganised and very apathetic team who were more interested in the chat with each other than supporting returning renters

Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.

Very bad I supposed to get a called from you you never called me

The undisclosed manager's special's vehicle was a full size pick-up truck - a Dodge 1500 - much to my surprise. The daily rental cost was a great value for the money, but the cost of fuel was substantially higher than I had budgeted, given that I was anticipating a vehicle with a much smaller engine at this price point. The initial QR code I was given to exit the parking garage in the Chicago Loop also did not work, leading me to remain stuck for several minutes at the exit gate until I was able to get through to a human being at Hertz and explain my situation. The second QR code I was given opened the gate immediately. The 1500.Dodge Ram was offered at an extremely low daily for this make and model of truck, though I was not expecting to drive such a large vehicle in and out of downtown Chicago where parking for vehicles of this size can sometimes be difficult, not to mention the savings I earned from lower rental costs were offset by the costs of refueling a vehicle that only averaged 17 mpg.

Convenience. The office was in awful shape; not clean or inviting.

It was great! The booking, pick up and drop off were quick and easy.

I was charged more than double the cost that was quoted to me when I made the reservation. The only service I added was tolls, which is $20/day, and I had the car less than 24 hours. Now I need to take the time to call Budget and challenge the charges.

It was a good experience until I arrived at the drop off location and a clear scam by Budget was in the works. I arrived at 3255 W FULLERTON AVE, CHICAGO 60647 to return the car around 12:00-12:30 on the 19th July 2023. I was met by an extremely rude person who miraculously spotted in a nanosecond a tiny barely visible crack which can only be spotted under extreme scrutiny. He proceeded to write a damage report and started harrying me to sign some papers without offering any proper explanations with the added difficulty of him using nonsensical English. He was being extremely difficult to deal with and was brushing off any attempts by me at conversing with him when I showed him my disbelief at the claim he was forcing on me. The car was not damaged while under my possession and I have 6 people including myself who are witnesses and can attest to that. I immediately sensed a scam in the works when the person receiving the car was telling me I'm not the person who gave you the car at the pickup location, and asked whether I signed any papers detailing any damages to the car at the pickup location which I was not asked to do in the first place. I was instructed to pick up the car from the parking lot at location V20 at the rental parking lot in O'hare airport, present my license and rental agreement to the gate personnel who let me pass without any additional papers signed or presented to me. The keys were in the car and when I asked the Budget people in the parking garage whether I needed to verify any issues with anyone they told me to proceed to the gate and there was no need to see anyone. The behavior and narrative that the guy at the drop-off location was demonstrating proves that this is a well rehearsed scam whereby the rental company will try to levy any previous damages in the car and blame it and claim it from unsuspecting renters like myself who returned the car in the same exact condition that I received it in. I refuse to be bullied and will make this case public through all access I have on social media through my family, friends and businesses. I will ensure that this behavior by Budget (and all other companies that operate under the same umbrella) will receive as much negative publicity as it should, as I will do my duty to warn other unsuspecting would-be-renters of the devious ways among many that this company exercises in scamming people. I'm utterly disgusted by the behavior of their employee which only reflects the values or lack thereof which this company supposedly espouses.

I had some trepidation because the last rental with QEEQ was not available at the selected location and I had to spend hours going out to the airport to pick up the care but the price was good enough that I decided to try again and had a great experience and received a very nice BMW to drive.

Positive points: practical place to pickup the car; good prices; friendly team!! Negative points: information on the website about insurance wasn’t so clear. What were the coverages and their different prices.

Sales office is convenient. Car was clean. Staff was very friendly and helpful.

I wasn't able to rent from them, I had made a mistake in the past with one of its sister companies, and instead of (me) correcting the problem I have been banned from ever using them.

They could have more counters open and have a prebook time in advance at least 30 min… been waiting for an hour and a half to get the car and after I just gave up waiting and took a taxi. So if you can’t provide your clients with the car at the moment then give people instructions how long it’s going to take.

They didn’t give me my full deposit back