Mercedes-Benz car rentals in Augusta

I had made a reservation for a vehicle for 3 days as I had travelled to Augusta, GA due to a death in the family. I was in urgent need of a vehicle. Initially, the agency called and told me that they did not have a vehicle in stock at the time of my pickup but told me that they expected one a couple of hours later. A couple of hours later, I contacted the agency to check on vehicle availability status and was told they could not find my reservation. After spending more than 30 mins on the phone, no reservation was able to found and I was told that they won't have an available vehicle until the day of my departure (3 days later). They informed me that they are a privately owned franchise and the booking agents don't have visibility into their fleet. The agents were rude and unhelpful. I will never book with Thrifty again.

Courteous, professional and knowledgeable customer service rep at the counter.

My flight arrived a little later and they had cancelled my reservation! Fortunately they did have a different car for me.

The car wasn't in good condition and the front lower bumper fell off by itself, with no collision.

I arrived at 10pm but because my reservation was at 9p I was told my car was no longer available. We got it worked out but not a good experience.

To whom it may concern l had to call for my receipt to be emailed to me.Come to find out some way they had the wrong email I dont know how that happened because at sign in I gave the attendant my email an this is not my first time RENTING from Alamo. Thanks.

Car key fob died and couldn’t get into car

The car I ordered wasn’t ready which resulted in a surcharge for an suv that was ready.

Even though their hours said they would be open, I wanted to double check because it was late so I specifically called ahead to ensure they would be open for my arrival. They confirmed and had my flight info. When I arrived they had closed and gone home for the day despite it being within normal business hours and my call to confirm just hours before that. I was stranded with no ride in a remote location with no Uber or Lyft.

Made the RSVP on kayak, took a taxi to the location and then was told they didnt have a vehicle for me. Kayak should make sure of availability before doing a reservation. Everything could have been better.

They replaced the SUV selected for a sedan without asking or even updating the pricing for the lower grade vehicle.

I was unable to rent with a debit card and I had the money for the hold amount. It was very unfortunate I had an emergency my daughter had COVID and I needed to rush her to the hospital from her college and was unable to. Credit is important but we all know credit is sometimes messed up. If I was told to pay $1000 I would have because it was an emergency. The Chinese lady who went before me had no credit and no major credit card but the same association allowed her to rent even after telling her she could not rent because she acted as if she didn’t understand English he pushed it through for her totally wrong. I did not have a good experience. I rent from enterprise all time with a debit card and a hold of $300 the only reason I couldn’t rent that day because no cars were available at any location because of the last minute. This company should look into accommodations like enterprise if they want to continue great success. Or the people that work there should have a credit check and I can guarantee their will be no employees. In the meantime I’m working on my credit. This was the worst experience ever the associate was friendly but unfair how he took care of the last in front of me took him one hour to push her information through and left me hanging.