Jeep car rentals in Augusta

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

I had made a reservation for a vehicle for 3 days as I had travelled to Augusta, GA due to a death in the family. I was in urgent need of a vehicle. Initially, the agency called and told me that they did not have a vehicle in stock at the time of my pickup but told me that they expected one a couple of hours later. A couple of hours later, I contacted the agency to check on vehicle availability status and was told they could not find my reservation. After spending more than 30 mins on the phone, no reservation was able to found and I was told that they won't have an available vehicle until the day of my departure (3 days later). They informed me that they are a privately owned franchise and the booking agents don't have visibility into their fleet. The agents were rude and unhelpful. I will never book with Thrifty again.

Courteous, professional and knowledgeable customer service rep at the counter.

My flight arrived a little later and they had cancelled my reservation! Fortunately they did have a different car for me.

The car wasn't in good condition and the front lower bumper fell off by itself, with no collision.

I arrived at 10pm but because my reservation was at 9p I was told my car was no longer available. We got it worked out but not a good experience.

To whom it may concern l had to call for my receipt to be emailed to me.Come to find out some way they had the wrong email I dont know how that happened because at sign in I gave the attendant my email an this is not my first time RENTING from Alamo. Thanks.

Car key fob died and couldn’t get into car

The car I ordered wasn’t ready which resulted in a surcharge for an suv that was ready.

Even though their hours said they would be open, I wanted to double check because it was late so I specifically called ahead to ensure they would be open for my arrival. They confirmed and had my flight info. When I arrived they had closed and gone home for the day despite it being within normal business hours and my call to confirm just hours before that. I was stranded with no ride in a remote location with no Uber or Lyft.

Made the RSVP on kayak, took a taxi to the location and then was told they didnt have a vehicle for me. Kayak should make sure of availability before doing a reservation. Everything could have been better.