Van Rentals in Augusta, Georgia

I had made a reservation for a vehicle for 3 days as I had travelled to Augusta, GA due to a death in the family. I was in urgent need of a vehicle. Initially, the agency called and told me that they did not have a vehicle in stock at the time of my pickup but told me that they expected one a couple of hours later. A couple of hours later, I contacted the agency to check on vehicle availability status and was told they could not find my reservation. After spending more than 30 mins on the phone, no reservation was able to found and I was told that they won't have an available vehicle until the day of my departure (3 days later). They informed me that they are a privately owned franchise and the booking agents don't have visibility into their fleet. The agents were rude and unhelpful. I will never book with Thrifty again.

Courteous, professional and knowledgeable customer service rep at the counter.

My flight arrived a little later and they had cancelled my reservation! Fortunately they did have a different car for me.

Made the RSVP on kayak, took a taxi to the location and then was told they didnt have a vehicle for me. Kayak should make sure of availability before doing a reservation. Everything could have been better.

The car wasn't in good condition and the front lower bumper fell off by itself, with no collision.

I arrived at 10pm but because my reservation was at 9p I was told my car was no longer available. We got it worked out but not a good experience.

To whom it may concern l had to call for my receipt to be emailed to me.Come to find out some way they had the wrong email I dont know how that happened because at sign in I gave the attendant my email an this is not my first time RENTING from Alamo. Thanks.

Car was very dirty when we picked it up. I was in Georgia and the rear defrost didn't work. I am from Boston and it was rainy so it made my travels difficult. I called Hertz because I rented the car until 10/12 but on the contract it said 10/11. I was charged a $28 dollar telephone call fee - insane. They wouldn't take it off even thought I was correct. My confirmation was the 12th. It also wasnt clear that I wasn't picking up car at airport - I had to take a taxi to get it. I also wanted to return my car at the airport since my flight was in the evening that night. The price would have gone up from $266 to $390 - to drop off at Hertz at the airport 15 minutes away - 5 hours later. Crazy. I will call and try to get my refund from them for the phone call I had to make because of their error.

Hertz refused to rent to me after making the reservation nearly 2 months in advance. Hertz said there was an unknown problem with my license and had me call a Hertz telephone number. The number hung up on me twice and the rep said he couldn't rent to me and that number was the only number he had.

I reserved a car through Kayak and when I went to the Hertz office in Augusta, Georgia to pick it up I was told they had no cars for a one way rental even though I had reserved a car. They said the only thing I could get was a huge Ford Sprinter van, which is basically a work or delivery vehicle. They also told me it would cost me $20.00 more than my confirmed reservation. Even though I protested I was basically told, take it or leave it. I had explained to them that I was in a desperate situation because my car had broken down 5 hours from home and I didn’t have time to waste. They didn’t seem to care and I was forced to take it. The van was a mess. It was dirty and there was damage all over it. The windshield was dirty and the washer reservoir was empty. It was uncomfortable, and noisy. It was badly out of alignment and uncomfortable to drive. It only got around 15 miles to a gallon of gas so my fuel expense was high. In all my life this was the worse car rental experience I’ve ever had and I’m going to also complain to the company office.

Car key fob died and couldn’t get into car

The car I ordered wasn’t ready which resulted in a surcharge for an suv that was ready.

Even though their hours said they would be open, I wanted to double check because it was late so I specifically called ahead to ensure they would be open for my arrival. They confirmed and had my flight info. When I arrived they had closed and gone home for the day despite it being within normal business hours and my call to confirm just hours before that. I was stranded with no ride in a remote location with no Uber or Lyft.

They replaced the SUV selected for a sedan without asking or even updating the pricing for the lower grade vehicle.

I was unable to rent with a debit card and I had the money for the hold amount. It was very unfortunate I had an emergency my daughter had COVID and I needed to rush her to the hospital from her college and was unable to. Credit is important but we all know credit is sometimes messed up. If I was told to pay $1000 I would have because it was an emergency. The Chinese lady who went before me had no credit and no major credit card but the same association allowed her to rent even after telling her she could not rent because she acted as if she didn’t understand English he pushed it through for her totally wrong. I did not have a good experience. I rent from enterprise all time with a debit card and a hold of $300 the only reason I couldn’t rent that day because no cars were available at any location because of the last minute. This company should look into accommodations like enterprise if they want to continue great success. Or the people that work there should have a credit check and I can guarantee their will be no employees. In the meantime I’m working on my credit. This was the worst experience ever the associate was friendly but unfair how he took care of the last in front of me took him one hour to push her information through and left me hanging.