Van Rentals in San Francisco, California

Charged me more than was posted.

The line to pickup was very long, but I signed up for Avis preferred (a free signup) while in line and I got much faster service. The car was very nice and drop off was great.

I wanted to provide some feedback to Kayak because there may have been a misleading claim made on my rental. When I went online to do my booking originally, it very clearly stated on the KAYAK website that I would receive a "Mystery Car" at Avis but spelled out that it would be a "sedan that seats 4 people". When I got to the AVIS counter in SFO, they said that it was a mystery car so it was up to them to issue any four door car, so they gave me a pickup truck which was not very satisfactory. First of all, it was not a sedan and second, the trunk at the back was an open bed which made it awkward to travel with exposed luggage. I pleaded with the counter agent that the website specified a sedan with four doors and they asked for my reservation and apparently it just showed a 4 door vehicle and did not specify a sedan, like the KAYAK website did originally when I hit the confirm button on the reservation. I would like to know how this happened because the only reason I proceeded to make the reservation is because the website specified a "sedan with 4 doors" but when the booking partner who provided the deal sent me the confirmation, sedan did not appear to be listed. I really don't appreciate this as to me, it is false advertisement and misleading sales tactics. I could care less what sedan they gave me as long as it was a sedan. But they insisted, all they had was the pickup truck which did not make my vacation enjoyable at all. I reached out to the partner that made the booking with AVIS and they suggested it is likely KAYAK's issue in what they may have printed in the ad. Regardless, I was the one who was out in the end, as I had an uncomfortable ride and ended up paying at least the amount of gas.

Very professional

Horrible experience, never been so rudely treated and lied to in all my years as a business traveler. Trying to force you to buy extra insurance under the premise that the car has NO insurance at all and they can not rent out a car w/o insurance. When I explained that according to the law, all rental car has basic insurance and that my Amex card will cover the CDW he became very rude and did everything he could to prevent us from renting the car. Asking for our passports, never under my 20+ years renting cars in the USA have we even been asked to show passports and then he demanded that we show him our international driver's licenses. Did not know that such a thing even existed anymore, it's just a translation. So we had to cancel the whole thing and take the long trip back to SFO airport Worst ever

Europcar is not in the terminal. They did not have my reservation. I had to rent from another company. They are not refunding my rental fee.

Refused to serve me and help resolve an issue with an international card, went on break instead

I rented a car from Triffty and received the updated rental receipt. They made me pay another amount of money and I don’t know why. Also, I haven’t received my money back for switched services.

Awful pick up experience. Reserved car for pickup at 12pm, arrived at check in desk at 11:15am as I wanted to ensure I picked up the car on time. Waited in the queue for over an hour to be seen, whereupon I was told I would need to wait over an hour to get my car. All told, I left with the car at 3:30pm, three and a half hours after my scheduled pick up time!!! The car itself was fine but the pick up experience was horrendous and over booked. Avoid

Not sure what happened, I was told I had to go to an off site location in San Francisco vs the airport location. Why would I do that as my return flight was hours before the off airport location would open. Canceled the reservation booked with a vendor at airport

Pick up and drop off was super easy and they gave us a free upgrade! Really smooth ride all the way.