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The Reef 28

4-star Hotel, Adults only

1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo

+52 984 873 4120
Very good

based on 2,230 reviews


per night

About The Reef 28, Playa del Carmen

Value for money
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive provides luxury accommodation in Playa del Carmen and is a short stroll from Terminal Foranea de Autobuses Station. Some of the popular features provided at this 5-star hotel include a Jacuzzi and an indoor pool. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers a 24/7 reception, plus a concierge and a sauna. For added convenience, it features massage services, luggage storage and a safe. Rooms at the hotel are equipped with microwaves, mini bars and hair dryers. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive provides an ideal base to explore Xcaret Eco Theme Park and 5th Avenue, as well as everything the local area has to offer. Cancun International Airport is a 50-minute drive away.

The Reef 28 photos

The Reef 28 room price & deals

Sat 9/23
Wed 9/27
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Deluxe Rooms - Garden view
1 king bed

1 king bed



$130 totalAgoda.com
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Standard Rooms - Panoramic view


$287 totalAgoda.com
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Double Rooms - Harbor view


$203 totalAGODA
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Other Rooms - Lake view


$207 totalAgoda.com
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Hotel Amenities & Facilities

  • Adults only
  • Snorkeling
  • Outdoor pool
  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Coffee machine

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Thermometers for guests provided by property
  • Safe


  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Pool and spa

  • Heated pool
  • Infinity pool
  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Private pool
  • Spa and wellness center
  • Rooftop pool
  • Massage
  • Pool bar
  • Sauna

Services and conveniences

  • Business center
  • Wake-up service
  • Car rental
  • Concierge service
  • Meeting/Banquet facilities
  • Tour desk
  • Key card access
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Multi-lingual staff
  • No smoking
  • Designated smoking area
  • Private entrance
  • Increased accessibility
  • Adults only
  • Elevator
  • Accessible by elevator
  • Adapted bath
  • Upper floors accessible by elevator


  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Toilet
  • Toilet paper
  • Walk-in shower

Things to do

  • Gift shop
  • Beach access
  • Board games/puzzles
  • Game room
  • Scuba diving
  • Diving
  • Snorkeling
  • Table tennis
  • Pool table
  • Night club


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Dining table


  • Storage available
  • Quiet street view
  • Seating area
  • Sofa
  • Telephone
  • City view

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • Radio
  • TV

Parking and transportation

  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking


  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Kitchen
  • Microwave
  • Coffee machine


  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Sofa bed
  • Alarm clock
  • Wardrobe or closet


  • Fitness center
  • Fitness room

Places of interest near The Reef 28

Attractions in Playa del Carmen, Mexico curated by momondo

The Reef 28 location: 1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo

Top landmarks

Playa principal de Playa del Carmen0.6 mi
Calle Quinta Avenida0.7 mi
Aviario Xaman Ha1.3 mi
Playacar Golf Club1.9 mi
Playa Paraíso11.1 mi
Bosque nacional El Yunque1392.8 mi
Playa Paraíso Golf Club35.1 mi
Tulum Mayan Ruins37.1 mi
Tulum National Park37.2 mi

Restaurants and Cafés

Asiático0.0 mi
La Coralina Club de Playa0.1 mi
Cenacolo - Playa del Carmen0.1 mi
Afrodisiako0.1 mi
La Panaderia - La Memorable - Permanentemente Cerrado0.1 mi
Mar de Olivos - Permanentemente cerrado0.1 mi
Trattoria del Centro0.1 mi
Almirante Pech0.1 mi
Quinta de Piedra0.1 mi

The Reef 28 Reviews

Very goodBased on 2,230 verified guest reviews

Pros +
  • Nice clean modern hotel. (in 139 reviews)
  • "Very helpful staff, excellent service." (in 126 reviews)
  • Super friendly stuff Food was delicious. (in 88 reviews)
Cons -
  • Horrible customer service (in 31 reviews)
  • They came out 2 times to unstop but nothing never worked. (in 13 reviews)
  • The rooftop bar is loud at night (in 7 reviews)

The Reef 28 room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • How does The Reef 28 compare to other 4 star hotels in Playa del Carmen?

    On average, The Reef 28 is less than the Playa del Carmen average rate for 4 star hotels. The nightly rate at The Reef 28 is typically $121, whereas the nightly rate in Playa del Carmen is $62 more.

  • How far is The Reef 28 from Cozumel?

    The drive from Cozumel to The Reef 28 will take you about 35min depending on traffic, with a distance of 11.8 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • What is the best way to get to The Reef 28 from Cozumel?

    The Reef 28 has parking available on site for customers of the hotel. With that in mind, the most efficient way to not only get from Cozumel to the hotel, but also around Playa del Carmen during your stay may be renting a car. Car rentals in Playa del Carmen are on average $5/day. If you’re looking for a simple travel option from Cozumel to The Reef 28, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Are there food options at The Reef 28?

    Yes, The Reef 28 does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Playa del Carmen for those looking for something different.

  • Does The Reef 28 have a pool?

    Yes, The Reef 28 has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • How close is The Reef 28 to Playa del Carmen city center?

    Getting to Playa del Carmen city center should be easy enough, as it is just 0.8 mi away from The Reef 28. In Playa del Carmen city center you will find Yucatek Divers, along with many other popular sights and things to do.

  • What is the phone number for The Reef 28?

    If you have questions or concerns about your stay at The Reef 28, call +52 984 873 4120 to speak with a front desk representative.

  • Does The Reef 28 have Wi-Fi available?

    Yes, The Reef 28 has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center available to guests at The Reef 28?

    The Reef 28 has a fitness center available for guests who would like to use it throughout their stay.

  • What time is check-out for The Reef 28?

    The Reef 28 check-out time is 12:00 PM. Late check-out may be available upon request at the reception desk.

  • How much is a room at The Reef 28?

    The cheapest deals found start from only $108 per night. The average rate for rooms at The Reef 28 is currently around $171/night. Enter your dates in the form above to see more.

  • Is there laundry service in The Reef 28?

    Laundry services are available at The Reef 28. Contact the property reception for additional information. Need to straighten out your clothes? The accommodation features an ironing board and an iron.

  • What is the distance from The Reef 28, Playa del Carmen to Guadalupe Church?

  • Is Yucatek Divers, Playa del Carmen close to The Reef 28?

  • How many operators does momondo search for hotels in Playa del Carmen?

  • When did momondo last update prices for hotels in Playa del Carmen?

    Prices for hotels in Playa del Carmen are updated daily.

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