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Hyatt Zilara Riviera Maya

4-star Hotel, Adults only

4 stars

Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

+52 984 370 0500
8.3
Very good

381 verified ratings

$198
Rate

rate per night

Room type
Provider
Nightly total
King room
$198
Double room
$220
Standard room
$336

About Hyatt Zilara Riviera Maya, Playa del Carmen

Cleanliness
9.2
Comfort
9.1
Location
8.7
Services
8.8
Staff
8.9
Value for money
8.0
Situated in Playa del Carmen, Secrets Capri Riviera Cancun All Inclusive -Adults Only provides elegant 5-star accommodation, as well as an outdoor pool, outdoor tennis courts and a sauna. It also features body treatments, a beauty centre and a ballroom. Those staying at the resort have access to its wide variety of outdoor activities, including scuba diving, fishing and kayaking. Staff are available 24 hours a day and can help with booking tours and tickets. The resort's rooms are comfortable and feature a kitchenette that is equipped with a refrigerator. They each have movies-on-demand, a spa bath and a mini bar. Secrets Capri Riviera Cancun All Inclusive -Adults Only has an on-site bar, where guests are invited to enjoy a drink either indoors or on the outdoor terrace. Meals can also be enjoyed on the restaurant's open terrace. Cancun International Airport is less than a 35-minute drive from Secrets Capri Riviera Cancun All Inclusive -Adults Only, and a shuttle service is offered for ease of travel. 5th Avenue is only a short drive from the resort.

Hyatt Zilara Riviera Maya photos

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Hyatt Zilara Riviera Maya room price & deals

Thu 11/13
Fri 11/14
Resort room
bed type unknown
$370
nightly with fees
Standard room
bed type unknown
$336
nightly with fees
2 double beds
$342
nightly with fees
bed type unknown
$350
nightly with fees
Double room
2 double beds
$220
nightly with fees
2 double beds
$277
nightly with fees
2 double beds
$306
nightly with fees
King room
bed type unknown
$198
nightly with fees
1 king bed
$209
nightly with fees
1 king bed
$246
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Hotel Amenities & Facilities

  • Adults only
  • Outdoor pool
  • Beachfront
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business center
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • 24hr front desk
  • Conference rooms
  • Safety deposit box
  • Bottle of water

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Trash cans
  • Conditioner

Health and safety

  • Daily housekeeping
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Delivered food is securely covered
  • First-aid kit
  • Safe

Things to do

  • Gift shop
  • Board games/puzzles
  • Cycling
  • Darts
  • Scuba diving
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Table tennis
  • Pool table
  • Water sport facilities (on site)

Pool and spa

  • Spa
  • Outdoor pool
  • Pool with a view
  • Steam room
  • Private pool
  • Massage
  • Pool bar
  • Sauna

General

  • Garden view
  • Pool view
  • Privacy curtain
  • Storage available
  • Beachfront
  • Sea view
  • Sofa
  • Telephone

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Increased accessibility
  • Adults only
  • Elevator

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper

Outdoor

  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Parking and transportation

  • Free parking
  • Private parking
  • Airport shuttle
  • Valet parking

Kitchen

  • Kitchenette
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Media and entertainment

  • Cable or satellite TV
  • Radio
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Fitness

  • Fitness classes
  • Fitness center
  • Tennis

Workspace

  • Laptop safe
  • Desk

Family friendly

  • Indoor play area

Hyatt Zilara Riviera Maya Reviews

8.3
Very good381 verified ratings
Pros +
  • Room Service overall was great! (in 10 reviews)
  • Great Room with sea views ! (in 6 reviews)
  • Very nice pool with a good temperature. (in 9 reviews)
Cons -
  • "front desk, at Bell service." (in 4 reviews)
  • "Every time we ordered room service, what" (in 3 reviews)
  • Need a 24hr bar and beach activities (in 1 review)

Hyatt Zilara Riviera Maya room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • How far is Hyatt Zilara Riviera Maya from Cozumel?

    The drive from Cozumel to Hyatt Zilara Riviera Maya will take you about 40 mins depending on traffic, with a distance of 13.6 mi. Hotels located in more populated areas may see vastly more traffic which will add to your travel time.

  • What is the best way to get to Hyatt Zilara Riviera Maya from Cozumel?

    If you intend on renting a car to travel from Cozumel to the hotel, you will have peace of mind knowing that Hyatt Zilara Riviera Maya offers parking on site. Car rentals in the area typically go for $5/day for a base model rental. Another more common option is to just take a taxi or rideshare service from the airport to Hyatt Zilara Riviera Maya. The nearest airport to the hotel is Cozumel.

  • Are there food options at Hyatt Zilara Riviera Maya?

    Hyatt Zilara Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hyatt Zilara Riviera Maya at +52 984 370 0500. Guests staying at Hyatt Zilara Riviera Maya are welcomed by hotel staff to order room service directly from the kitchen to their room.

  • Does Hyatt Zilara Riviera Maya have a pool?

    Yes, Hyatt Zilara Riviera Maya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.

  • How close is Hyatt Zilara Riviera Maya to Playa del Carmen city center?

    When staying at Hyatt Zilara Riviera Maya there is just 6.3 mi between you and Playa del Carmen city center. While making your way to the center of Playa del Carmen, you should plan to visit Yucatek Divers, along with all the shops and restaurants.

  • What is the phone number for Hyatt Zilara Riviera Maya?

    You can reach the main line at +52 984 370 0500.

  • Does Hyatt Zilara Riviera Maya have Wi-Fi available?

    Yes, Hyatt Zilara Riviera Maya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center available to guests at Hyatt Zilara Riviera Maya?

    Hyatt Zilara Riviera Maya does have a gym on-site that is available to hotel guests. Some hotel gyms may not have 24-hour access, so it is best to ask a front desk clerk for fitness center hours.

  • What time is check-out for Hyatt Zilara Riviera Maya?

    For Hyatt Zilara Riviera Maya, the required check-out time is 12:00 PM. Check-in may be available from 3:00 PM. Any special requests should be made with the concierge.

  • How much is a room at Hyatt Zilara Riviera Maya?

    The average price for a night at Hyatt Zilara Riviera Maya found recently is $513 and can go as low as $275/night. Please note that rates may be impacted by travel dates, room type, and availability. To see current deals, enter your dates in the form above.

  • Is there laundry service in Hyatt Zilara Riviera Maya?

    Yes, you can take care of all your laundry needs with the on-premise services at Hyatt Zilara Riviera Maya, Playa del Carmen. Irons and ironing boards are included as featured amenities.

  • How many operators does momondo search for hotels in Playa del Carmen?

  • When did momondo last update prices for hotels in Playa del Carmen?

    Prices for hotels in Playa del Carmen are updated daily.

Places of interest near Hyatt Zilara Riviera Maya

Attractions in Playa del Carmen, Mexico curated by momondo

Hyatt Zilara Riviera Maya location: Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo

Top landmarks

El Camaleón Mayakoba Golf Club1.0 mi
Guadalupe Church4.6 mi
La Fe5.6 mi
Playa Paraíso5.6 mi

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