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The Ritz-Carlton Cancun

Retorno del Rey #36, 77500 Cancún, Quintana Roo

+52 998 881 0808

per night


based on 293 reviews

About The Ritz-Carlton Cancun, Cancún

Value for money

Set in Cancun, The Ritz-Carlton Cancun is within walking distance of Spa at The Royal Sands and features an outdoor pool, a private beach and outdoor tennis courts. The multiple amenities this modern resort offers include a Turkish steam bath, a sauna and a beauty centre. This 5-star resort provides an express check-in and check-out feature, a kids pool and a kids club. It also offers child-minding services, a currency exchange and a reception that is available 24 hours a day. It also features a sun deck with ocean views. Equipped to ensure a comfortable stay, rooms at The Ritz-Carlton Cancun offer a mini bar and a desk. The Ritz-Carlton Cancun's restaurant is the perfect place to relax following a day's sightseeing, with a selection of Asian dishes available. Alternatively, there is a wide range of international restaurants close by. There is also a selection of drinks to enjoy at the bar, which has a view of the beach. Cancun International Airport is less than a 25-minute drive from the resort, and a shuttle service is available for guests. Petempich Bay, Hard Rock Cafe Cancun and Iberostar Cancun Golf Course are in close proximity to the property.

The Ritz-Carlton Cancun photos

Property safety measures

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

The Ritz-Carlton Cancun room price & deals

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Standard Rooms - Lake view


$416 totalFINDHOTEL
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Luxury Rooms - Park view


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Double Rooms - Panoramic view


$570 totalExpedia
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King Rooms - Sea view


$576 totalAgoda.com
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Other Rooms - Water view


$637 totalAgoda.com
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Resort Amenities & Facilities

  • Private beach
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tennis
  • Coffee shop
  • Valet parking

Services and conveniences

  • Business center
  • Wake-up service
  • Car rental
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Shoeshine
  • Room service
  • Tour desk
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Conference rooms
  • Wedding services
  • Ticket service
  • Safety deposit box

Health and safety

  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Steam room
  • Spa and wellness center
  • Massage
  • Sauna


  • Executive lounge access
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Telephone
  • Carpeted
  • VIP room facilities


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Breakfast in the room
  • Refrigerator


  • Internet
  • Wi-Fi
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Towels

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Radio
  • CD player
  • Smartphone dock
  • TV


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Bathtub
  • Spa bath
  • Toilet

Parking and transportation

  • Parking
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)
  • Private parking
  • Valet parking

Accessibility and suitability

  • Multi-lingual staff
  • No smoking
  • Pets not allowed
  • Increased accessibility
  • Elevator


  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kids' club
  • Playground


  • Computer use available
  • Fax/photocopying
  • Desk

Things to do

  • Gift shop
  • Shops (on site)
  • Beauty salon


  • Fitness center
  • Tennis


  • Alarm clock

Places of interest near The Ritz-Carlton Cancun

Attractions in Cancún, Mexico curated by momondo

The Ritz-Carlton Cancun location: Retorno del Rey #36, 77500 Cancún, Quintana Roo


Playa Delfines2.4 mi
Plaza Caracol3.2 mi
Playa Langosta3.6 mi

Restaurants and Cafés

The Club Grill - The Ritz-Carlton Cancun0.0 mi
Casitas - The Ritz-Carlton Cancun0.1 mi
Puerto Madero - Cancun0.1 mi
H Roof0.2 mi

The Ritz-Carlton Cancun Reviews

GreatBased on 293 verified guest reviews

Pros +
  • We loved attentive staff. (in 38 reviews)
  • "Very clean, impeccable service." (in 28 reviews)
  • Wonderful staff and beach. (in 19 reviews)
Cons -
  • Expensive not worth the money. (in 3 reviews)
  • The only thing I didn't like was the crazy amount of seaweed (in 3 reviews)
  • I never saw such bad quality of ritz carlton. (in 2 reviews)

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The Ritz-Carlton Cancun room booking info

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • If there is no traffic, the 8.0 mi drive between Cancún and The Ritz-Carlton Cancun should only take about 24min. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.

  • If you intend on renting a car to travel from Cancún to the hotel, you will have peace of mind knowing that The Ritz-Carlton Cancun offers parking on site. Car rentals in the area typically go for $7/day for a base model rental. If you’re looking for a simple travel option from Cancún to The Ritz-Carlton Cancun, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Yes, The Ritz-Carlton Cancun does have a restaurant where you can sit down to eat or take food to go. There are also many other quality food options in Cancún for those looking for something different. If you are staying at The Ritz-Carlton Cancun, you are more than welcome to order food through the hotel’s room service menu.

  • Yes. Many momondo users traveling to Cancún specifically look for hotels with a pool. The Ritz-Carlton Cancun may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.

  • Getting to Cancún city center should be easy enough, as it is just 5.8 mi away from The Ritz-Carlton Cancun. In Cancún city center you will find Plaza de Toros, along with many other popular sights and things to do.

  • The best contact number for The Ritz-Carlton Cancun is +52 998 881 0808.

  • Yes, The Ritz-Carlton Cancun has Wi-Fi available to hotel guests.

  • There is a fitness center available to The Ritz-Carlton Cancun guests.

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