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NH Collection Palacio de Burgos

Calle de la Merced, 13, 09002 Burgos, Burgos

+34 947 479 900

per night


based on 3,307 reviews


Value for money

The NH Collection Palacio de Burgos hotel, formerly known as NH Palacio de la Merced, has a fascinating 500-year history and an elegant Gothic, yet modern atmosphere. The hotel enjoys a premium location right by the Arlazón River and the UNESCO-protected Burgos Cathedral. You can also easily walk to the Palacio de Congresos exhibition center and the Museum of Human Evolution. Each one of the 110 spacious rooms enjoys lots of natural light and is decorated with dark wood furniture, a neutral color palette, and finished with parquet floors. Enjoy luxurious touches like our ultra-comfortable mattresses, pillow menus, NH Collection toiletries, and rain-effect showers in each room. NH Collection Palacio de Burgos serves a delicious breakfast that offers a wide variety of options for any taste, including gluten-free and vegetarian alternatives. These come accompanied by fragrant coffees, teas, and freshly squeezed juices. The in-house Palacio de la Merced restaurant prepares delectable Castilian specialties or for something more casual enjoy a light meal and a cocktail at our chic lobby bar. We have prime spaces for functions, including 10 meeting rooms for up to 1000 people, and dedicated events coordinators who will arrange every aspect of your event in minute detail.

NH Collection Palacio de Burgos photos

Available rooms at NH Collection Palacio de Burgos

Tue 9/21
Wed 9/22
Tue 9/21
Wed 9/22
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  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV
  • Cable or satellite TV

Health and safety

  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Property is cleaned by professional cleaning companies
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Thermometers for guests provided by property
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Safe
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities

Services and conveniences

  • Conference rooms
  • Ticket service
  • Business center
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Shoeshine
  • Room service
  • 24hr front desk


  • Electric kettle
  • Minibar
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Food can be delivered to guest accommodation


  • Quiet street view
  • River view
  • Solarium
  • Landmark view
  • Newspapers
  • City view
  • Storage available


  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Heating
  • Air-conditioned
  • Trash cans

Parking and transportation

  • Secured parking
  • Parking
  • Airport shuttle
  • Valet parking
  • Private parking

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Elevator
  • No smoking

Pool and spa

  • Spa
  • Sauna
  • Steam room


  • Bathtub
  • Hairdryer
  • Private bathroom


  • Laundry facilities
  • Ironing service
  • Laundry service

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV


  • Clothes rack
  • Wardrobe or closet


  • Fax/photocopying

Things to do

  • Bicycle rental

Family friendly

  • Babysitting or child care


  • Fitness center

Places of interest near NH Collection Palacio de Burgos

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Calle de la Merced, 13, 09002 Burgos, Burgos

Traveler Reviews

GreatBased on 3307 verified guest reviews

Pros +
  • "Fabulous property, great location." (in 132 reviews)
  • The breakfast was excellent. (in 93 reviews)
  • Lovely comfortable room and bathroom. (in 89 reviews)
Cons -
  • the parking very difficult ! (in 33 reviews)
  • Nothing to complain about! (in 13 reviews)

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Info about your stay

Check in/Check out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

Frequently asked questions

  • 4 star hotels in Burgos typically cost $109/night, but NH Collection Palacio de Burgos is typically available for $95/night, and is rated equally to its competitors.

  • There are 128.2 mi between Madrid Barajas and NH Collection Palacio de Burgos. The drive to and from the airport should be about 6h 24min, depending on traffic. Take into account high traffic times, especially near more metropolitan areas.

  • If you’re looking for a simple travel option from Madrid Barajas to NH Collection Palacio de Burgos, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.

  • Feel free to bring your dog with you while staying at NH Collection Palacio de Burgos.

  • NH Collection Palacio de Burgos does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call NH Collection Palacio de Burgos at +34 947 479 900. One of the easiest dining options for Burgos guests staying in NH Collection Palacio de Burgos is to get room service, which is available to all hotel guests.

  • Unfortunately, our data does not specify if there is a pool at NH Collection Palacio de Burgos. We would recommend calling the hotel’s front desk to confirm. The phone number for NH Collection Palacio de Burgos is +34 947 479 900.

  • If you have questions about NH Collection Palacio de Burgos or your reservation, please call the front desk directly at +34 947 479 900.

  • Yes, NH Collection Palacio de Burgos has Wi-Fi available to hotel guests.

  • NH Collection Palacio de Burgos has a fitness center available for guests who would like to use it throughout their stay.

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