Van Rentals in Southfield, Michigan

We originally wanted a sedan, but we were “upgraded” to an SUV. The car was clean but not great to drive. It felt like we were being pushed around by the wind. There was a very annoying beeping sound whenever you moved even slightly. The screen which we connected our phones too kept switching off so we had to keep adding the destination to google maps.

Two times they said one thing and did another. Overall was left feeling like they cared more to nickel and dime the customer than the actual customer. When signing up for the fuel prepay option, they had a sign that showed the price per gallon would be $3.56/gallon and they also verbally confirmed this pricing. But upon returning the vehicle, I noticed that the paperwork said it was $3.68/gallon. It was my fault for not reading more carefully, but they had just said one thing and then immediately printed another. Further, when returning the vehicle I called ahead saying I wouldn't be able to make it to them by their closing time (1pm on Sundays - very inconvenient), they said it's ok to return the next day, they'll just add an additional rental day, which I thought was fair. I explicitly asked if there are other fees associated with this, and they said no, just the additional day. When I returned the vehicle I get the bill and they added an extension fee and a late return fee. After pointing this out, they agreed to waive the extension fee but kept the late fee (but why is there a late fee when you return on the day you extended to?). The vehicle itself was fine. Would just like some accountability for the statements you make to customers.

I was given a car with a cracked windshield and had to return twice to get it replaced, It was terrible because I was at work and had to leave

Horrific company.

The staff at this location were both extremely helpful and accommodating.

Very good and helpful!

Everyone there is amazing!! Chanel is awesome! Professional customer service!! The best!!