Toyota car rentals in San José

Read the fine print before booking online. Local residents only get limited kilometers even though it stats unlimited while booking. If your insurance does not cover rental car ,expect to pay the insurance while picking up the car. The staff was helpful and forthcoming thats the only positive i could take from my experience.

We were skeptical because of the reviews but we were very satisfied with the end result. We got a very good car for a good price. Negatives: The parking lot was a zoo when returning and we used our own insurance so they insisted on a $1000 down which I didn't feel good about.

My flight got cancelled. Their offices closes at 5pm. I got in on a new flight at 8pm. And was not able to pick up my car bc office was closed. I am looking to get refunded but there doesn’t seem to be much hope. They should disclose their office closes at 5pm. Before you book.

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Awesome! They are so nice! Highly recommended! Thank you so kuch ROUTES CAR RENTAL CALGARY YYC🫰🏼

Was told at the front desk I wasn't allowed to pick up my rental even though I paid for it.

I rented twice. The first time the line was long, but it moved along at a fair pace. There was only one guy working at the counter. I didn't know I was supposed to give the guy outside my contract. So, I waited over an hour before someone told me. Once I gave it to him, the car was available in 5 minutes. Not sure if it was my mistake or they didn't tell me. The next time I rented there was not a line and I checked in, did the paperwork, handed in my contract and was out the gate within 10 minutes. The price was great and the staff was great.

The type of car I requested wasn't available, felt like I was being ripped off. I was in a foreign country and needed a car for what I'm doing and I had already been shuttled to the hertz rental place so I felt like I had no choice but to get the bigger more expensive car, triple was I thought I would pay.

No more and interent the same like one big disaster you better don't book with this compain

Please have a manager reach out. No car was provided. Family of 5 left at the airport with no transportation.

Super professional, A+

There are always extra fees when u get there Long line to get the car and for the drop off

Very friendly staff

They added an obligatory insurance that doubled the price!

I purchased car insurance when I booked the rental and upon arrival I was notified that the Allianz insurance I purchased is not valid in Costa Rica and I had to purchase insurance directly there which added an additional $225 to our rental. Kayak shouldn’t offer car insurance if it’s not accepted in that country.

Budget in Costa Rica, our flight was delayed so we called the 1800 number where an automated message told us that 'if your flight is delayed, not to worry they have the flight info and will hold on to your car, even if they don't have the flight number we hold your vehicle for 24hrs' So that was a relief until we got to the Budget booth in the airport where they told us they didn't have our car and that we should have let them know. I told them we called and heard the message and they responded with 'oh you didn't call the Costa Rica line' They ended up having a car we could use but it was a larger more expensive SUV and needed 'a better insurance package' so we had to pay more than we 'budgeted' for. Use another car rental place in Costa Rica there's lots to choose from.

Additional insurance charges; vehicle was in poor condiition; very long check in process

The manager at Budget Rental Car (San José, Costa Rica) explained that what I was purchasing was an added option for their highest, “full protection”. I bumped the front driver side plastic bumper. No accident. No other persons involved. I put chased full protection. I bumped the front driver side plastic bumper. No accident. No police needed. No other persons involved. And now I have to pay $300 US Dollars for a person not writing a report about it until this moment (2 days after.) Nothing changed, just when the report was written down. As one who works in real estate, I know an added fee when I see one. This is an added penalty fee without justification. I am requesting a refund of the added administrative charge. I purchased the full protective warranty, so I knew I was covered. Except that I wasn’t/am not. Choose a different company.

I did not end up using europcar in Costa Rica as they try an charge you an outrageous amount for insurance (no refundable $500) even though I already purchased insurance abd the car prior for $120 total. Working on getting my refund back , better off renting from the locale

Awful experience. Reserved rate wasn’t honored at all. Tried to charge me 5x as much at the counter with a multiple thousand dollar “deposit”. Had to walk away. Would never try to rent from them in Costa Rica again.

I canceled my rental car. The people, QEEQ.com, returned my money immediately. I bought the zero deductible insurance from the same web page and the money wasn't returned for the rental. I phoned Alliance and they said that they were putting in a request for the return of my money but I haven't received it as yet.