Volkswagen car rentals in San Antonio

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

The price is very good but it takes a long time to deliver the car

Kayak sold me an insurance policy that Payless said was worthless and would not honor it unless I made a $3000.00 us dollar deposit with them. I feel Kayak should have known this and not pushed their insurance. I also feel I should have been alerted to the price of insurance at Payless ($775.00)us.Eric

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They gave me the wrong car said it was a 4 by4 and over charged and I had to argue and prove from Jeep dealer it wasnt to get a charge.

The best customer service

We were sent to the garage to pick up our car after checking in at the Alamo desk. There was no one to be found in the garage to select a car. I was with my wife and 7 month old child and the garage was freezing cold. After around 10 minutes of looking for someone to help us, a nice man who worked for the airport (and NOT Alamo) was kind enough to help us get a car. We then had to select a car seat and install it ourselves in the cold. No one checked to make sure it was installed properly. I am sure this is a safety violation of any rental car standards at a minimum. The whole ordeal took over 30 minutes causing us to almost miss our flight in Austin. I will never rent from Alamo again.

Customer service was excellent! Both at pick up and drop off. My only complaint was not being able to use my Apple Card because I would have been screwed had my colleague not been there to use his card instead.

Technically ended up with a Nissan Rogue. Solid service and friendly.

Liked the agent at pick-up. They said I'd get a RAM Rebel, but I got the Classic 1500, no running boards, no bed-liner, no push-button ignition (kinda hard to get used to inserting keys), but it did have SiriusXM.

Could have been better, location of vehicles

The representative at the office is very mischievous. While I was there she called someone to let her know she forgot her driver's license. My mind I said let me make sure she gives me all my credit cards and license back. I asked her for the key for the car she told me she gave it to me I said no you didn't she said yes she did. I walked to the car search my purse and I had no keys. I walked back to the office to get the key then the guy came out and said he had it this is a game they play. When I went back to turn the car in I stopped and got $5 of gas. The representative asked me did I want a receipt and I said yes she said oh I have to take this fee off it'll only take a second. And I said what fee she said the fee for not putting gas I said I put gas she said I know that's why I'm going to take it off. I said why would you put it on there if you didn't know if I put gas or not she said well I could track you and see you then go anywhere so I assume you didn't put gas I said why would you assume. She said she tracked my car and said I didn't go anywhere and I said if you track my car you start putting gas. Again it's my belief if I had not asked for a receipt she would have added an extra charge on my bill when I asked for a receipt she knew that I would recognize her overcharging me for something I didn't get. I also believe if she's the manager of this site you need a new manager.

Terrible service . No cars available for my reservation. Waited an hour for them to tell me they have been out of cars all day .

Was a good price for the week. Just got a mid suv that wasted more gas than expected vehicle I was thinking I was going to get. They have a Nissan rogue on internet but got a jeep instead. And then half way threw change oil light came on, wish they would have done a better inspection on it

Customer service tried to get me a smaller car. And I had to wait over an hour and a store that are picking up. The car pick up time was 12. But by the time I received, the key was almost 1 PM. Vehicle had so many damages on the scratches and made me very uncomfortable driving it.

All good

Excellent experience.

Not located at the airport which was NOT noted when booking!

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I was in San Antonio to clean up my father-in-law's house so I asked and pre-paid for a pickup truck. Upoon arrival they had no pickup trucks and I ended up getting a mini van needless to say the mini van didn't work as good as a pick up and ended up renting a uhaul. All in all very disappointing when you prepay for something you expect to get what you prepaid for. Though the staff at the facility were very friendly and helpful this is still UNACCEPTABLE and would like someone to reach out to me.

You need to inform online customers, of the airport rules when trying to pick up a vehicle locally. I rented a vehicle and pay for it online went to pick up the vehicle only to find that because I did not have a flight back to the airport I could not rent the vehicle. Why wouldn’t kayak Priceline whoever the hell is selling us tell the people that are renting it and giving you their money upfront that there a certain rules at the airport in terms of rentals.

The ease with picking up and dropping off the rental.

Pretty decent to rent from. Cost to value is in line with the industry right now.

I had only a debit card and no outgoing flight so Budget refused to rent even though I had reserved online and had been charged to my debit card. I want my money back. If you can get my card charge refunded i will be happy. Also make it clear that you only accept “credit” cards and not debit cards. Also what’s up with needing an outgoing flight—I’m a local and needed a car cause mine was in the shop. Please fix this