Manager Mike was very cooperative while his assistant seemed like she needed a siesta. Biggest let-down was that I reserved a Kia Soul with picture provided. I specifically chose it because I have one, and I know that it has good interior space for my large & tall body. However, they offered me a much smaller sedan, which they said is in the same category. The same thing happened a few days ago at another location where I made a reservation through Kayak with another car rental company, and there they offered a small sedan for a mid-size SUV. Recommend considering interior space for people like me to categorize the car types - do not group a boxy-style car like a Kia Soul with a Toyota Corolla small sedan. And clarify with all the rental companies that regardless of a reservation made through Kayak, they should honor the clients expectations from the applicable web site, i.e. don’t show a large car on the web site and later when it is time to pickup the car state that it does not apply because the reservation was not made directly with that rental company.