Volkswagen car rentals in Richmond

I never even received my car, it was a complete disaster and I will never use kayak or Payless again.

Extremely rude staff. Attempted to rent me a wrecked vehicle and when I denied it said it would be a few hours until another of the same class was available. Check in process no one was there. An AVIS employee said to just leave the keys in the car. No inspection, etc. I travel for a living and this is about my 3rd poor experience with Payless. I will pay more money for better service, shorter lines, and kinder staff. Will not be using this company again

The assistants at the counter left early, so we were without a car upon arrival. We had to take a taxi to the house, then arrange a 2nd ride the next day to go back to a Payless location. The assistant at that location refused to give any sort of refund or credit for our missed day or our taxi fare. So we paid for the first day, despite being screwed out of the car for that day, and $50 for a taxi ride. Not professional at all, would NEVER recommend or use this company again.

Enterprise did a good job of servicing the rental.

Customer service was excellent during the pickup and drop off the car. Great employees!! Will just rent from your company for our family getaway weekends.

Better Direction picking up the vehicle

Most comically bad operation I have ever seen. Took me 70 minutes to simply retrieve my car reservation, during which I saw the two rudest and most incompetent employees struggle to complete basic tasks while demeaning customers in front of me the whole time. The continued existence of this location makes me want to short Avis Budget stock.

Unpleasant experience. Reserved vehicle a couple of hours prior to pickup. Vehicle already gone on arrival. No “sorry for the inconvenience” only a rude manager who, with a condescending tone, informed us that we should have reserved it the day prior and implied it was our problem for having gone through a third party software. They had a vehicle at the next level at a higher price. We could take it or leave it. Budget wasn’t going to honor original price already paid. Also told we would lose insurance also purchased through Kayak if we walked away. Ended up paying more for the vehicle (versus spending 1-2 hours making alternative arrangements). Car was fine but very unhappy with Budget. Will avoid them in the future.

There where no cars available for about an hour. About a dozen people, all witth reservations, waiting to get cars.

The staff at the desks have been great but the experience with the company overall has been disappointing.

I will not be renting from Avis again at least at this location as I waited 4 hours to pick up my vehicle. If anything I'd like a half of refund for the cost of the rental for that horrible experience. There's no reason then you had such a few staff members on with so many people in line to pick up vehicles

This was our worst experience -ever - with rental cars. We had a confirmed reservation before leaving Chicago for a 9 day trip to Boston, Washington DC, and Richmond VA. We only need the car for our Richmond leg of the trip. As we were in the Amtrak train station awaiting our train to Richmond, we received a text message informing us that our car reservation was cancelled because they didn’t have any cars available (supposedly because of some “accident”). We tried contacting Avis for a further explanation and possible alternative options. No luck! Our hotel reservation in Richmond was in a location that made trying to get around by walking impossible. We were there to visit our grandson who is attending the University of Richmond.. we were in Richmond fo 3 nights. We were able to use Lyft to get from our hotel to the school, but we wanted to do more in the way of sightseeing and visit colonial Williamsburg. We also needed a car for transport from our hotel to the airport for our return flight to Chicago and luggage storage between hotel checkout (11 am) and departure time (5 pm). So, all in all, Avis’s last minute cancellation of our confirmed reservation was nerve-racking and terribly distressing for us.

Buy the poor associates at Richmond some new computers. It should not take thirty minutes to checkout because they constantly have to reboot.

The car was ready - the job got done -no frills service

They gave me a car that had broken down the day before, without properly fixing it. So I experienced transmission problems while on a bridge with no where to pull over, which put us in danger. The only reason I know that the car had previous transmission problems because we somehow got assigned the same tow truck driver who recognized the vehicle from the day before. Dollar was seriously negligent. I will never be renting from Dollar or their parent company Hertz ever again because I cannot support a company who willfully puts their customers in danger.

The off site airport pricing was half the cost. I ubered over to the off site location and still saved money.

Misinformation with the agent at the car rentals. Then I was charged for 44.00 for insurance and it was refunded.

Getting in touch with customer service is almost impossible. When you call the Richmond location the phone just rings and rings but nobody answers.