Lexus car rentals in Portland

We never got the chance to rent the car due to flight cancellation

Only had one vehicle available after I made a reservation for a different type of vehicle didn’t offer a discount.

Dollar customer service person way over charged me. He did not even look at my reservation from Orbits. He wrote a new contract and refused to give me the price on my reservation. It took hours of phonecalls on my vacation to get the price fixed. I will NEVER use them again

The staff were helpful and when I mentioned the car I originally rented had no functioning front turn signals they gave me a nicer car w/o hesitation. The nicer car however was not very clean. There was an artificial fingernail in one of the backseat door compartments and a large rock under the front passenger seat. Other than that I was very pleased with the overall experience.

Had car problems during the rental period that they did a good job of resolving.

Reservations vastly underestimate actual charges. Vehicle was dirty inside and out, so i switched to another vehicle that was dirty outside and smelly inside. Charges added for late return of vehicle, due only to the Avis desk being closed during return time. Google maps indicated this one-hour closed period (12pm-1pm for lunch), although Avis still accepts return times during this hour. After waiting 45 minutes for the clerk's arrival, the vehicle will be late, and an extra day's rental rate is charged. Avis, a "budget" car rental company, charges as much as blue-chip rental companies through hidden charges and fees, misinforming customers and scamming for late returns. Car rental companies with better vehicles, service and prices APPEAR more expensive while browsing for rates, but Avis, with an inferior product, will squeeze even more money out of the customer in dishonest ways.

I had a reservation, waited 2 hours, rep at desk ignored the reservation and started new transaction. Don't know if I double paid yet.

They didn’t have my reservation

Overall good. However, there is a noticeable upsell at the PDX Thrifty counter, and it is also a little bit of a shady upsell (putting add-ons on and hoping customers don’t notice). This is not my experience alone, as it happened to another customer (a friend) the same day.

Great, friendly customer service. I received a free upgrade when there weren't any cars remaining in my class.

They worked through a crazy time to get us the type of car we needed to continue our trip in unpredictable weather.

When I showed up to get the car I booked, they had rented them all out, and just told me I was out of luck. Worst customer service experience I've had in a very long time.