Lexus car rentals in Norfolk

Contract start 100, returning the car charge 450. For 1 day is doesn’t make sense

Instruction how to start the Tesla

Kayak was great. The process was easy and I was happy with the price. When my plans changed and I was going to get into town late I called budget to let them know I would be arriving after my selected location had closed and asked if there was another budget location in my area. The woman quickly told me no. I asked again in a way that made it clear I was asking not just about the town I had originally selected but any surrounding town and the answer was the same. I got online and secured a rental car from the airport just a few miles away. The rental was through budget. Kayak was great but the service I received from budget when I called was pathetic.

The car was filthy and had roaches. It took a long time to get support on the phone. The drop off was easy and the drop off staff was polite and genuine about the car’s condition when I returned it to them.

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

Great car, clean, new and great pricing ( convenient in-airport pick up and drop off).

Speedy service, clean car for a good price.

I paid $350 for a rental to go on vacation. My rental was not available upon pick and no other vehicle was available. I didn't get my money back for 4 days. If I reserved a car, it should have been there.

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.

No cars available!!!! No help in finding a rental somewhere else

I showed up with my reservation at 11pm and was told that the only car they had was a 12 passenger van. I showed the desk agent my reservation and she essentially said that it didn’t matter if I had a reservation they were out of cars. End of conversation. Would not, will not ever use Avis again. I was left stranded late at night after a long day of travel and had unapologetic terrible customer service on top of it. The nice gentleman at Enterprise told me this was a pretty typical experience. Buyer beware.

On 12/9 at the Norfolk, VA airport we were rented a car with significant damage on the rear passenger side, beginning with extensive scratching that went through the paint near the rear wheel and had smaller dents on the passenger rear and front doors. The car had clearly been in some accident but was rented to us in that unacceptable condition. Because it was dark when we rented the car and there was no one at the exit, no one saw the damage until we saw the damage the next day. We took photos when we discovered the damage. We called a main number for Avis since we could not get through to a local number at the rental location (Norfolk, VA Airport) and filed a report over the phone with Jennifer on 12/10. We pointed it out to the attendant when we returned the car to the Richmond, VA Airport (it was a one-way rental) and told him about the report we filed with Jennifer. It is irresponsible and unacceptable to rent anyone a damaged car and we will NOT be responsible for one penny of damage. Putting anyone in the position of worrying that they may be held liable is outrageous. SHAME ON AVIS!