I drove all the way to Lafayette to pick up my rental and the employee at the desk wouldn’t allow me to pick up the SUV. Apparently a major CC was needed, bank card not accepted for SUV. However, this information was not listed online or in the fine print of the rental when I booked. I offered to provide a major CC via phone since I did not bring one with me, the employee said they had to swipe it b/c they use an “old swiper”…which you can still manually type in card info. She also spoke about running a major CC to verify my associated flight, I said I didn’t book a flight, she replied, “exactly, that’s why I need a major CC.” Nothing made any sense. I can understand rules but that employee was awful! I asked if they could pull other rental locations away from the airport to see if they had available van or suv and she refused. She stated that a major CC would be needed for a van too. I drove 30 miles back to my home and booked directly with Enterprise and then drove all the way back to Lafayette. The entire process delayed my family’s vacation by 6 hours and it turns out I did not need a major CC to rent a van. National/Enterprise/Alamo - your employee at the Lafayette airport on the morning of September 1, 2022 is what gives companies a bad reputation. She was not helpful, contradicted herself a few times, rude and lazy. I won’t be renting from this location in the future, it wasn’t worth the 4 hour hassle. I also ended paying an additional $400, as my booking was not guaranteed when I picked up from a new location. An $800 rental became a $1200 rental.