Toyota car rentals in Lafayette

Good

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

Got an upgrade, very satysfied with both the car and service at Dollar

Pickup took45 minutes in spite of pre paying and registering my license in advance.

The first lady that was trying to help me gave me to small SUV when I ordered a full size one. Please use correct car photos instead of misleading people to when they are actually getting. I then bought a 3rd party insurance and the lady at dollar told me that was good and FORCED me to buy $100 insurance through them!!!!?? Forced me to get it!! It didn't even seem like she wanted to be at work and keep sending people to other places to pick up their reservations. I will never use dollar rental ever again and will hell everyone of my experience.

Bad

good folks picked me up and droped me off

Great service!

Flight arrived late, but a National staff person was still at their desk, despite it being after their normal hours. The pickup and return were very efficient and quick, though they can have somewhat of a long line at busy times--so plan accordingly.

I drove all the way to Lafayette to pick up my rental and the employee at the desk wouldn’t allow me to pick up the SUV. Apparently a major CC was needed, bank card not accepted for SUV. However, this information was not listed online or in the fine print of the rental when I booked. I offered to provide a major CC via phone since I did not bring one with me, the employee said they had to swipe it b/c they use an “old swiper”…which you can still manually type in card info. She also spoke about running a major CC to verify my associated flight, I said I didn’t book a flight, she replied, “exactly, that’s why I need a major CC.” Nothing made any sense. I can understand rules but that employee was awful! I asked if they could pull other rental locations away from the airport to see if they had available van or suv and she refused. She stated that a major CC would be needed for a van too. I drove 30 miles back to my home and booked directly with Enterprise and then drove all the way back to Lafayette. The entire process delayed my family’s vacation by 6 hours and it turns out I did not need a major CC to rent a van. National/Enterprise/Alamo - your employee at the Lafayette airport on the morning of September 1, 2022 is what gives companies a bad reputation. She was not helpful, contradicted herself a few times, rude and lazy. I won’t be renting from this location in the future, it wasn’t worth the 4 hour hassle. I also ended paying an additional $400, as my booking was not guaranteed when I picked up from a new location. An $800 rental became a $1200 rental.

Very rude. We will never rent from Lafayette Airport again.

Very friendly staff and the quickest and easiest pick up and drop off. The car was new and really nice for the cheapest deal. I would definitely rent there again.

Excellent rental service. Didn’t have problems, the car was clean and ready.

It’s been four days and I still have not received my receipt for my expenses.

My vehicle was not cleaned before it was given to me. It was disgusting inside and outside. Additionally, one of the tires had a tire pressure issue (when it was issued to me) that required me to put air into it several times over the period I had the car.