Land Rover car rentals in Lafayette

Bad

good folks picked me up and droped me off

Great service!

Flight arrived late, but a National staff person was still at their desk, despite it being after their normal hours. The pickup and return were very efficient and quick, though they can have somewhat of a long line at busy times--so plan accordingly.

I drove all the way to Lafayette to pick up my rental and the employee at the desk wouldn’t allow me to pick up the SUV. Apparently a major CC was needed, bank card not accepted for SUV. However, this information was not listed online or in the fine print of the rental when I booked. I offered to provide a major CC via phone since I did not bring one with me, the employee said they had to swipe it b/c they use an “old swiper”…which you can still manually type in card info. She also spoke about running a major CC to verify my associated flight, I said I didn’t book a flight, she replied, “exactly, that’s why I need a major CC.” Nothing made any sense. I can understand rules but that employee was awful! I asked if they could pull other rental locations away from the airport to see if they had available van or suv and she refused. She stated that a major CC would be needed for a van too. I drove 30 miles back to my home and booked directly with Enterprise and then drove all the way back to Lafayette. The entire process delayed my family’s vacation by 6 hours and it turns out I did not need a major CC to rent a van. National/Enterprise/Alamo - your employee at the Lafayette airport on the morning of September 1, 2022 is what gives companies a bad reputation. She was not helpful, contradicted herself a few times, rude and lazy. I won’t be renting from this location in the future, it wasn’t worth the 4 hour hassle. I also ended paying an additional $400, as my booking was not guaranteed when I picked up from a new location. An $800 rental became a $1200 rental.

It’s been four days and I still have not received my receipt for my expenses.

My vehicle was not cleaned before it was given to me. It was disgusting inside and outside. Additionally, one of the tires had a tire pressure issue (when it was issued to me) that required me to put air into it several times over the period I had the car.

I made the reservation, got a confirmation number and went to the Hertz rental point to pick-up my rental only to be told they had no cars. My confirmation number meant nothing I was informed as the national internet rental service had no knowledge of what, if any vehicles, were available. So as customers showed up to pick-up their vehicles, the rental office team had the "pleasant" task of informing renters that their arrangements were useless because they had no vehicles to rent them. Needless to say, I will never attempt to rent from Hertz again. Customer lost.

This was a truly horrible experience! I reserved this rental van months ago to get a call 3 days before we leave for vacation saying there are no vans available! I paid for the booking and the website allowed me to do so. The young lady that called me was less than helpful and not very friendly. I then called to billing number to be told "We will waive the cancelation fee this time since you are outside of your cancelation period.". EXCUSE ME! I did not cancel, yall canceled my rental then seemingly are upset that I called for my $837.25 back! I will no longer be doing any business with Hertz. It is not the fact that there was no rental van available, it's the way this entire situation was handled! Luckily my traveling partners were able to make travel accommodations or else we would have been out thousands due to not being able to make it to our destination! Absolutely ridiculous and unsatisfactory!

seats were very comfortable--gas mileage could have been better