Volkswagen car rentals in Kansas City

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

Good experience, everything was handled efficiently and on time The shuttle was ready to pick up to and from airport. The car we got was very basic so at times it struggled to drive uphill but we made it.

The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

Waiting in the store was a little frustrating.

My flight was delayed and I called and was informed that they would hold a car for me. Unfortunately when I arrived the rental car desk was closed. I had to spend over 100 dollars on Uber to take me too my hotel and then back to the airport the next day. Then when I finally go to pick up my car there are no cars available and there is line of people waiting in the cold to try and get rentals. This entire experience was frustrating and disappointing. ..

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Clerk at the front desk mocked me for politely asking not to use their insurance or roadside. Employee outside mentioned it would be "easier" if I took another car in a different space than what was assigned to me. I asked him if I needed to switch or if it was his opinion that I pick a different model and he said go ahead and use that car. The address from the drop off was no where to be found on any documents. It was "St Louis Box Trucks" which also did not appear on Google maps. Had to call their customer service and wait to get an address. Terrible experience.

The staff at hertz was extremely helpful

Quick and easy service from pickup to dropoff. Clean car without any operational issues.

Renting from Enterprise Watts Mill location was the best of all our rental experiences. The staff was awesome, We were given the vehicle we rented not a comparable. Location is easily accessible.

Armada did not provide enough cargo space and smelled of cigarette smoke.

Easy pick up and return, and especially friendly staff interactions during pick up.

It was easy and price was affordable

A lot of silly fees. I would just like to know what it’s going to cost. I felt like I was reading a cell phone bill; there was six or seven lines of fees. I would appreciate an honest number much more. Otherwise the staff was great and the car was clean.

When I wanted to change the booking they snuck in charging for gas which wasn't the original deal.

6hr delay due to shortage of cars. The first car to be dropped back of was promised to be given to me since I was there the earliest but it was given to another customer who came after me.

There was an issue with our reservation that was handled in an awkward manner; just could have been handled/explained better. Admittedly I did not realize the reservation was made for an off-site property, but I also was not told that was the issue until the problem was moved to another representative.

Car was in terrible condition (cracked windshield, smoky smell inside, scratches on exterior, interior was dusty and dirty), no walkthrough with the agent to determine pre-existing damage—he just handed me the keys to a beat-up car. Agent overstated gas available at pickup (full when it was only 3/4 full), and vastly underestimated mileage at pickup (by 800 miles!). Upon return, the agent eyed me suspiciously when I said the A is agent had t competed a walkthrough and the damage was pre-existing. I showed him pics I took in the lot before driving away to prove that the damage was already there, but now I’m worried Avis will send me a fraudulent bill.

Called emergency road side to assist. No one came and couldn’t get a hold of dispatch. Never received text confirming someone was coming after operator said to expect one. After 2 hours called highway patrol and they came to help. It was 10 degrees out. Made it home and never received anything from Budget. No text, no follow up, left for dead. Luckily I was able to use other resources but imagine if I didn’t…

The vehicle itself was very clean. I just didn't like the van style.

I was promised an economy car in writing from Budget for $186.00 including taxes. When I arrived, I was given a choice of either a 15 passenger van, or a large pickup truck! When I complained, the very rude lady at the desk said that’s all they have, and wanted to charge me over $400 for 2 days. I finally took the pickup, but at 73 years old, I had a hard time getting in an out of this huge truck. Horrible experience and service! NEVER AGAIN will I use Budget! I want a refund!