BMW car rentals in Kansas City

I was pleased with everything except that they marked off the on me the same minute windshield ding that was noted in the previous damages list when I picked up the car, presumably because I had added insurance, so they can file another claim. Possibly just an error, but judging from the previous reviews it seems suspicious.

I was very pleased with the unexpected SIGNIFICANT upgrade -- I originally had booked a convertible, expecting just a Mustang convertible, so you can only imagine how happy I was when I arrived at the counter and was upgraded to a relatively brand new BMW Z4 at the same rate! Even better, with the original reservation, I would have had to return the car the next day by 7:30PM to the Orlando Airport and be charged two days' rate (my pick up was at 5PM Saturday, needing to return by 7:30PM Sunday and otherwise see a MASSIVE rate hike from ~$150 to ~$600). However, because of the change in vehicles, I could return it on Monday by 5PM for the original rate of ~$150 at the hotel I was staying in, saving me a LOT of hassle. I imagine Sixt may have lost some money with my reservation, but a great experience from start to finish.for me!

It was such a pleasure walking into the Rent-A-Car company, and immediately accosted with a beautiful smile and offer of coffee or drinks. What a pleasant experience.!! Everyone was delightful. It's the little things that make people want to return to a business offering a service. I will definitely talk about my experience at six with all my friends and I will definitely rent from them again.

Great experience! Thank you

Great prompt service

The seats of the Nissan Altima were very comfortable since we had to sit in them for over 26 hours during a 35 hour period. We also were held up by traffic on our trip for many hours which meant our return time was going to be later than expected. Upon calling Alamo (Tiffany assisted me), it was taken care of quickly with no extra charge since it was still within the 2 day period for the rental. Lastly, the gas mileage was very good and better than what I was expecting for a large car.

The Altima rode smooth but getting in and out was too low I would have preferred a car that wasn't a low rider. Customer service was ok but when we were sent to find our car in the lot, there wasn't anyone to greet us to find our car and explain that we could pick any car in a certain area. We just didn't know how their system worked, so I had to go and find someone to help us and then she explained the process.

They didn’t give me the car I reserved. I reserved an SUV and they gave me a compact.

I liked the car. The drop off could have been explained better

we spent all day going all over kansas city looking for a car that ended up being already rented. Was very frustrating and irritating. And in the end they made us feel like it was our fault. Never again will i try to rent from them.

We got upgraded to a larger size and class when the staff member noticed we had trouble fitting all our luggage into the booked car. Awesome car for a ling roadtrip, and a great experience overall.

This company waited until the day before we had to leave to let us know that they were not going to have a car ready. Because of this, we ended up paying $800 more to go with a different company.

Confusing at first as it was serviced by the same people running hertz. We were waiting in the Dollar lane but no one would serve us or tell us we had to line up at hertz even through the front counter staff could clearly see us standing there. The first car we got was not great. The brakes needed to be serviced but we were lucky enough to be helped by the Springfield airport branch who gave us a new car (although it was a bit of a process- no fault of theirs)

Car was not clean inside and out when I picked it up. Windshield had lots of dirt. Inside of car still had trash in it from the previous user.

Fairly long line at pick up

Clean vehicle, easy pick up and drop off.

Pick up and return were pretty simple. The car was missing at the spot they gave me, but they were able to assign me a different car right away, but then the QR code didn't update for my new car, even though I clicked on the link from the new text. They also gave me an SUV when I would have preferred the economy car I requested.

Very friendly and effective staff

You were the greatest ❤️

Car was not ready when I arrived. They had to clean cars as they were rented and customers had to wait for rentals. Agent was very friendly and helpful, which was a plus. It was out of her control.

The guy at the desk seen me waiting and waiting in line I'm still waiting for him to look my way so I can go to the counter and when the guy seen what I was renting the mustang, them he tells me that my credit card isn't acceptable to rent one there cars. 5 years I have not ever been denied to rent with my credit card. RACIST? Quite as kept I bet anyone of yall I have rented more cars then he sit behind that desk selling cars. RACIEST?

They did not have the class of car available that I booked and I was offered a class of car down (not up) for the same price!!! Bad customer service.